We're hosting monthly Office Hours focused on Opsgenie migration to Jira Service Management or Compass! Join our support team and product team as we cover the process for migrating from Opsgenie to Jira Service Management or Compass, and answer your migration questions live.

As you’ve probably already seen, we’re bringing alert, on-call, and incident response to Jira Service Management and Compass—which means if you’re an Opsgenie customer, you’ll need to migrate to Jira Service Management or Compass by April 2027 to keep your existing features.

As part our ongoing commitment to support you through this transition, the Opsgenie support team and product team will host a monthly session of drop-in office hours live and in-person via Zoom on the first Tuesday of every month! This is a unique opportunity to ask our team any question you want:

Opsgenie Office Hours

These are open-ended sessions that anyone can join to ask our technical support and product teams any questions about Opsgenie migration to Jira Service Management or Compass. Whether you’re new to Opsgenie or an experienced user, we are here to assist you in navigating your migration.

A few words about logistics:

- You are welcome to attend multiple office hours.

- Questions will be answered on a first come, first serve basis.

- We will not spend more than 10 min on each question, unless attendance permits us to take a deeper dive

- If you have topics you’d like to discuss please comment them on this post.

- When you get to the Zoom room, please type your question into the chat and we will get to the questions in the order in which they are received.

- If we run out of time and there are any unanswered questions, we will answer them in a roundup Community post to follow.

- We know our Community members are accustomed to contributing to a relevant, polite and constructive conversation, so please respect the same code of conduct in these sessions.

Feel free to bring your questions around:

Functionalities available in Jira Service Management and Compass

The migration process to Jira Service Management or Compass

Your site's recommended migration path

Upcoming milestones for Opsgenie customers

...Or any other questions you have around the migration process.

Excited? We are too! We can’t wait to meet you, so set yourself a reminder and we’ll see you at Office Hours!