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Austin AUG - Game Day: Incident Management

Dec 14, 2017, 12:00 – 3:00 AM

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help reduce MTTR* and provide world-class IT support.

70
RSVPs

About this event

The Event:

Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf. We'll also be offering cool swag and sweet door prizes. Feel free to bring a laptop, and YES, bring co-workers who would be interested in this workshop.

The Audience:

If you're an IT pro, or aspire to learn more about IT operations, this one is definitely for you! Designers, technical writers, project managers - everyone - can also learn how to participate in providing a better customer experience through a service desk simulation. There's something for everyone packed in this event.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, StatusPage and others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Be sure to enter the prize drawing at the door!

When

When

Thursday, December 14, 2017
12:00 AM – 3:00 AM UTC

Agenda

Welcom

Community Leaders

  • Larry Brock

    Praecipio

    Principle Architect

  • Suze Treacy

    Community Leader

  • Luis Miguel Machado

    Praecipio

    Community Leader

  • Jess Moss

    The Home Depot

    Community Leader

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsor

Praecipio logo

Praecipio

Where Atlassian users meet and share best practices