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Austin AUG - Game Day: Incident Management


Thu, Dec 14, 12:00 AM (UTC)

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help reduce MTTR* and provide world-class IT support.


About this event

The Event:

Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf. We'll also be offering cool swag and sweet door prizes. Feel free to bring a laptop, and YES, bring co-workers who would be interested in this workshop.

The Audience:

If you're an IT pro, or aspire to learn more about IT operations, this one is definitely for you! Designers, technical writers, project managers - everyone - can also learn how to participate in providing a better customer experience through a service desk simulation. There's something for everyone packed in this event.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, StatusPage and others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Be sure to enter the prize drawing at the door!



Wednesday, 13 December
6:00 PM - 9:00 PM (CST)


12:00 AMWelcom

Group Leaders

  • Tony Moreno

    Atlassian Community Events Leader

  • Jess Moss


    Atlassian Community Events Leader

  • Brian Watts


    Atlassian Community Events Leader

  • Alex Christensen


    Atlassian Community Events Leader

  • Larry Brock

    Praecipio Consulting

    Sr. Technical Architect

  • orlie

    Atlassian Community Events Leader

Global sponsor



Praecipio Consulting

Where Atlassian users meet and share best practices