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Austin AUG - Game Day: Incident Management

Austin
Wed, Dec 13, 2017, 6:00 PM (CST)

70 RSVP'ed

About this event

The Event:

Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf. We'll also be offering cool swag and sweet door prizes. Feel free to bring a laptop, and YES, bring co-workers who would be interested in this workshop.

The Audience:

If you're an IT pro, or aspire to learn more about IT operations, this one is definitely for you! Designers, technical writers, project managers - everyone - can also learn how to participate in providing a better customer experience through a service desk simulation. There's something for everyone packed in this event.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, StatusPage and others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Be sure to enter the prize drawing at the door!

When

Wednesday, Dec 13
6:00 PM - 9:00 PM (CST)

Where

TopGolf
2700 Esperanza Crossing Austin, TX78758

Group Leaders

  • Tony Moreno

    Tony Moreno

    Amherst Holdings

    Atlassian Community Events Leader

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  • Jess Moss

    Jess Moss

    Tradeblock

    Atlassian Community Events Leader

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  • Brian Watts

    Brian Watts

    WPP

    Atlassian Community Events Leader

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  • Alex Christensen

    Alex Christensen

    AppDynamics

    Atlassian Community Events Leader

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  • Larry Brock

    Larry Brock

    Praecipio Consulting

    Sr. Technical Architect

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  • orlie

    orlie

    Atlassian Community Events Leader

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Sponsors

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