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High Velocity ITSM Austin

Nov 15, 2023, 7:00 PM – Nov 16, 2023, 1:30 AM

Whether you're an Atlassian product user, ITSM practitioner, or an interested colleague, please come and join us and the Atlassian teams for ITSM High Velocity! An event focused on sharing ideas and helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

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Community Led ConferenceHighvelocity-eib

About this event

Whether you're an Atlassian product user, ITSM practitioner, or an interested colleague, please come and join us and the Atlassian teams for ITSM High Velocity! An event focused on sharing ideas and helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

We have an exciting agenda planned and we can't wait to see you!

Nishant Sasi will be taking "Need for Speed: Accelerating Dev and Ops with Jira Service Management", Amanda Bast & Emily Dang will be discussing "Unveiling Innovations in AI-Powered ITSM", and we'll finish the session with a panel of Atlassians and industry experts talking Beyond ITSM, ESM on the Horizon.

.A few of our friends in the app and services world will be swinging by to show how their apps and services can enhance your ITSM architecture! After all the presentations are done, we'd love to continue the conversation and see you for happy hour 5:30-7:30pm.

Here's the full agenda!

1-1:05pm - Introduction

1:05-1:20pm - Teamwork session

1:20-2:20pm - Need for Speed: Accelerating Dev and Ops with Jira Service Management - Nishant Sasi

2:20-3pm - Sponsor Presentations - Custom Charts, Appfire, Apnatomy, Contegix

2:20-3:10pm - Coffee

3:10-4pm - Unveiling Innovations in AI-Powered ITSM - Amanda Bast & Emily Dang

4-5pm - Panel - Getting beyond ITSM, into ESM - Amanda Bast, Bianca Bines, Anthony D'Ambrosio, Marco Guerrero, Marie McClain

5:30-7:30pm - Happy Hour - Punch Bowl Social (Downtown)

Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!

Speakers

  • Nishant Sasi

    Atlassian

  • Emily Dang

    Atlassian

    Product Marketing Manager

  • Amanda Bast

    Atlassian

    Senior Partner Technical Architect

  • Bianca Bines

    Atlassian

    Senior Customer Success Manager

  • Marco Guerrero

    TecVeris

    Principal Solution Engineer

  • Marie McClain

    Contegix

    Professional Services Manager

  • Anthony D'Ambrosio

Moderators

  • Suze Treacy

  • Larry Brock

    Praecipio

    Principal Architect

  • Tony Moreno

    Mutual Mobile

    Project Manager

  • Jess Moss

    Jess Moss is Boss

    Product Design

When

When

November 15 – 16, 2023
7:00 PM – 1:30 AM UTC

Community Leaders

  • Larry Brock

    Praecipio

    Principle Architect

  • Suze Treacy

    Community Leader

  • Luis Miguel Machado

    Praecipio

    Community Leader

  • Jess Moss

    The Home Depot

    Community Leader

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsors

Apnatomy logo

Apnatomy

Appfire logo

Appfire

Old Street Solutions logo

Old Street Solutions

Contegix logo

Contegix

Praecipio logo

Praecipio

Where Atlassian users meet and share best practices