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Jira Service Management as an important datasource for your business analytics

Feb 22, 2021, 5:00 – 7:00 PM


In the presentation, we’ll cover the issues of using Jira and Jira SM data for business analytics and why it can be important for your business. We will mention which reporting tools can be used. Will cover the common Service Desk KPIs and will show the examples of dashboard templates which our customers use.

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Jira Service Management

About this event

Jira Service Management as an important datasource for your business analytics

In the presentation, we’ll discuss why many companies nowadays use business analytics and which data sources they include for a wider data landscape. We will find out If Jira Service Management can be a source of valuable information for the company, and what its data can be used for. We will mention which external reporting tools can be used besides default Jira reports, what are the benefits of using BI tools and how they can be easily connected to get instant Jira SM data. We will show examples of several Jira SM dashboards used by our customers and cover the commonly used KPIs. 

About Alpha Serve

Alpha Serve is Atlassian Marketplace Partner since 2018. With 20 apps in portfolio, the company helps Atlassian users extend the possibilities of the software based on customer needs. Alpha Serve’s applications solve authentication security issues, data exporting and reporting tasks, help with time tracking and project optimisation.

Alpha Serve’s aims at making the customer teams perform better and focus on project solutions instead of spending valuable time on planning or additional migration tasks.

Established in 2003 as a small software development team in Ukraine, Alpha Serve has evolved through different stages of development, earning the reputation of a reliable software developer for customers across the globe. As Atlassian Marketplace partner, the company is focused on high-quality solutions and professional customer support

Company website:

Atlassian Marketplace Page:


  • Anna Odrinskaya

    Strategy Officer at Alpha Serve

    Atlassian Community Leader

Community Leaders

  • Hubert Kut

    Atlassian Solution Architect

  • Astrid Sieben

    Sales Manager

  • Kathryn Vargas

    Tempo Software

    Product Manager

Contact host

Global sponsor

Atlassian logo



demicon GmbH logo

demicon GmbH

kreuzwerker GmbH logo

kreuzwerker GmbH

Nortal AG logo

Nortal AG

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Scandio GmbH logo

Scandio GmbH

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