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The Case for Jira Service Management

Mar 16, 2022, 6:00 – 7:00 PM (UTC)

Boise

JSM is the next generation of Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it. Come learn how it can help with incident management, change management, breaking down silos, and enhancing service capabilities for non-technical business teams.

13 RSVPs

Jira Service Management

About this event

Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next generation of Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it, incorporating tooling and automation to streamline and accelerate incident management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.

Speaker

  • Todd Burns

    Isos Technology

    Sr. Business Development Manager

Community Leaders

  • Erica Larson

    Clearwater Analytics

    Atlassian Community Leader

  • Jordan Herther

    ACE Leader

Global sponsor

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