Browse the latest virtual events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

The Case for Jira Service Management

Boise
Wed, Mar 16, 12:00 PM (MDT)

13 RSVP'ed

JSM is the next generation of Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it. Come learn how it can help with incident management, change management, breaking down silos, and enhancing service capabilities for non-technical business teams.

About this event

Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next generation of Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it, incorporating tooling and automation to streamline and accelerate incident management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.

Speaker

  • Todd Burns

    Todd Burns

    Isos Technology

    Sr. Business Development Manager

    Todd, a Sr. Business Development Manager at Isos, has been a Software/Services sales rep for 25 years with experience working for industry leaders like NetSuite, CloudCheckr, NetIQ, and Axium. Todd is certified by Atlassian as a Sales Consultant and Agile At Scale Sales Professional, and has degrees in Mass Communication & Sound Engineering from the University of Idaho. Based out of Oregon…

    Read More

Group Leader

  • Erica Larson

    Erica Larson

    Clearwater Analytics

    Atlassian Community Leader

    View Profile

Where Atlassian users meet and share best practices