Mar 16, 2022, 6:00 – 7:00 PM (UTC)
JSM is the next generation of Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it. Come learn how it can help with incident management, change management, breaking down silos, and enhancing service capabilities for non-technical business teams.
13 RSVPs
Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next generation of Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it, incorporating tooling and automation to streamline and accelerate incident management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.
Isos Technology
Sr. Business Development Manager