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Broad Institute Atlassian best practices, JIRA ServiceDesk tips and understanding JIRA cloud and AWS

Boston
Wed, Mar 27, 2019, 6:00 PM (EDT)

63 RSVP'ed

About this event

Learn Broad's Institute best practices using the Atlassian tools by Bruce Kozuma, Principal Analyst, Broad Institute  

How Broad Institute built an effective project management tracking system with G Suite & Jira Cloud: What you can do with a little knowledge, a lot of ignorance, some time, and permission to take a boondoggle.

JIRA Service Desk best practices by Pawel Mazur & Jacek Wizmur, Spartez

We're going to present 5 tips for an awesome support experience with JIRA ServiceDesk - not only for the customer, but also for the support agent. For a quality human interaction on both ends. We'll also show you how to: Speed up request resolution using embedded live chat, and achieve higher customer satisfaction by seamlessly turning chat conversations into Service Desk requests and comment.

Jira Cloud, Jira in the Cloud.... What does this really mean and how can I make sense of this for my team/organization? by  Chris Riley, cPrime

We are going to present several tips and tricks that can help you navigate "cloud" through the lens of an Atlassian user. Topics will include:

  1. Navigating the intersection of Atlassian and AWS lexicons
  2. A couple of simple strategies for leveraging AWS for Atlassian deployments
  3. Where to look next to up level your cloud game.
  4. Things we would also be willing to discuss:
    • Why we recommend AWS first and Azure/GCP second
    • Our view of Atlassian's Cloud Formation scripts

Virtual Reality sponsor prizes

Our VR game rig will be returning to this month's meeting. Play the AUG Virtual Reality Game and the first winners will have their choice of many prizes. Also, the high scoring winner will receive a $50 Atlassian SWAG card and the first three people to play will get a bottle of wine! Here is the run-down of the software licenses available to win at the event. Win two Appfire licenses for an unlimited amount of users! Check out the fabulous Appfire products to pick from both their expansive Wittified and Bob Swift product lines. All these giveaways will be offered to the first Virtual Reality winners to pick from, so everyone has an opportunity to pick a relevant prize for their environment and requirements.

Meat, vegan, and gluten-free meal options will be available. We will have several food options, so you will not be left hungry, but the main focus is fresh, organic sushi with a smoothie service as well! Also, we will not forget the pizza lovers.

Come enjoy 15-year-old red wine among other exceptional alcohol offerings.

Thank you to our sponsors for their continued support: cPrime, ALM Works, Spartez, Adaptavist, and Appfire.

Speakers

  • Jacek Wizmur-Szymczak

    Jacek Wizmur-Szymczak

    Spartez

    Atlassian Solution Architect

  • Pawel Mazur

    Pawel Mazur

    Spartez

    Product Manager

  • Chris Riley

    Chris Riley

    cPrime

    DevOps Chief Architect

  • Bruce Kozuma

    Bruce Kozuma

    Broad Institute of MIT and Harvard

    Principal Systems Analyst

    See Bio

Moderator

  • Greg Venable

    Greg Venable

    PairAbility

    Chief Solution Architect

When

Wednesday, Mar 27
6:00 PM - 9:30 PM (EDT)

Where

Broad Institute
415 Main Street Cambridge02142

Group Leaders

  • Timothy Szczesuil

    Timothy Szczesuil

    ZOLL Medical

    Boston Atlassian User Group Leader

    View Profile
  • Greg Venable

    Greg Venable

    Atlassian Community

    Group Leader

    View Profile

Sponsors

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