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Jira & Jira Service Desk Featured Event on February 27th at Foundation Medicine near Lechmere

Feb 27, 2019, 10:30 PM – Feb 28, 2019, 2:00 AM

Please join us for an informative and enjoyable content-filled event. This month's meeting will feature Jira and Jira Service Desk to automate email processing, re-invigorating your Support Desk, and using AI-driven automation in IT and HR support. After the presentations we'll have our usual networking activities, followed by delicious wine, organic sushi, and other mouth-watering consumables.


About this event

Using JIRA and JIRA Service Desk to automate processing of 3000 emails a day using JEMH by Ted Henry,  Valiantys

We've received requests from customers to help them transform their processes around handling large amounts of emails. Manually processing thousands of emails a day was just no longer feasible for these companies that need to serve their customers on a timely basis. Beyond that, routing these emails to their appropriate queues for efficient handling was essential to these processes. Join us to find out how we developed a highly automated solution with JIRA Service Desk to parse and route emails based on content, while leveraging key JIRA configurations to maintain and expand the solution.

90-days to a Fitter Healthier Support Desk by Peter John Marquel, ServiceRocket

Makeovers are hard, but sometimes they are necessary. We took advantage of turnover in our support organization to start fresh and rethink the tools we use to help our customer succeed. More importantly, we looked at the promise we made to our customers determined the tools we selected (ServiceDesk, Drift, and Salesforce) and how we used them. In this presentation, we'll cover the support workflow we've built and the results we've seen with our new tools and promise.

The future of work: using AI-driven automation with Jira and Jira Service Desk to deliver IT and HR support by Rob Young, Astound

The future of work is AI-driven automation. We all hate calling the help desk. Soon, we won’t have to. Autonomous agents will resolve common employee issues and when they can’t AI will make human agents smarter. Join this session to learn how Atlassian customers are delivering better employee service with AI and natural language processing integrated with Jira, Jira Service Desk, and Confluence. Learn best practices related to security, performance, and data management. Hear how teams at McDonald’s and adidas use Atlassian and artificial intelligence to help employees love work.

Virtual Reality sponsor prizes

Our VR game rig will be returning to this month's meeting. Play the AUG Virtual Reality Game and the first winners will have their choice of many prizes. Also, the high scoring winner will receive a $50 Atlassian SWAG card and the first three winners to play will get a bottle of wine! Here is the run-down of the software licenses available to win at the event. Win two Appfire licenses for an unlimited amount of users! Check out the fabulous Appfire products to pick from both their expansive Wittified and Bob Swift product lines. All these giveaways will be offered to the first Virtual Reality winners to pick from, so everyone has an opportunity to pick a relevant prize for their environment and requirements.

Meat, vegan, and gluten-free meal options will be available. We will have several food options, so you will not be left hungry, but the main focus is fresh, organic sushi with a smoothie service as well! Also, we will not forget the pizza lovers.

Come enjoy 15-year-old red wine among other exceptional alcohol offerings.

Thank you to our sponsors for their continued support: cPrime, Astound, ALM Works, Adaptavist, and Appfire.


  • Ted Henry

    Valiantys US

    Atlassian Consultant

  • Peter J. Marquez



  • Rob Young


    Senior Director of Product Marketing


  • Greg Venable


    Solution Architect



February 27 – 28, 2019
10:30 PM – 2:00 AM UTC


10:30 PMRegistration & networking
11:15 PMBoston AUG introduction
11:20 PMAutomated Email Processing
11:50 PMRe-invigorating Your Support Desk
12:20 AMThe Future of Work
12:50 AMMember User Case Lightning
1:10 AMStructured networking activities with prizes
1:20 AMFantastic food & beverage service with after party!

Community Leaders

  • Timothy Szczesuil

    ZOLL Medical

    Boston Atlassian User Group Leader

  • Greg Venable

    Atlas Bench

    Group Leader

Contact host

Global sponsor

Atlassian logo



ALM Works logo

ALM Works

cPrime logo


Adaptavist logo


appfire logo


Astound logo


ServiceRocket logo


Valiantys logo


Where Atlassian users meet and share best practices