From ITSM and beyond

Name: From ITSM and beyond
Start: 2022-10-06T17:30:00+01:00
End: 2022-10-06T19:30:00+01:00
Location: The Bradfield Centre

Oct 6, 2022, 4:30 – 6:30 PM (UTC)

Cambridge

We are thrilled to host Akshay Anand, a former product ambassador for ITIL 4 and a famous speaker on all things service management. Akshay's presentation will be followed by a panel discussion. As usual, we'll mix in some decent networking, pizza & beer

16 RSVPs

Jira Software

In-person event

About this event

Agenda will be confirmed shortly 

When

Thursday, October 6, 2022
4:30 PM – 6:30 PM (UTC)

Where

The Bradfield Centre
184 Cambridge Science Park Rd, Milton
Cambridge, CB4 0GA

Agenda

4:30 PM	Get together, networking
5:00 PM	Why ITSM?	Service Management For Product Teams Presentation by Akshay Anand /Author, Speaker and ITSM Architect with Atlassian. As product team - and their products - evolve and scale, they inevitably encounter new types of work requiring greater degrees of interaction with users and management teams. How should product teams recognise and contextualise their need for service management? How should they structure themselves and how can Jira Service Management support their new objectives? Akshay is passionate about modernising Service Management, and making it more empathetic and human-centric. Equally, I am keen to extend its principles outside of IT, into Enterprise Service Management and Organisational Service Management. Most recently, Akshay was a Lead Architect & Product Ambassador for ITIL 4.
5:30 PM	Panel discussion	Q&A and freeform discussion from Akshay's presentation
6:00 PM	Pizza, networking

Community Champions

Rina Nir

CEO

See bio

Phill Fox

Principal Customer Success Advocate

See bio

From ITSM and beyond

About this event

When

Where

Agenda

Community Champions

Rina Nir

Phill Fox

Atlassian

The Bradfield Centre

RadBee Ltd

Adaptavist

Where Atlassian users meet and share best practices

From ITSM and beyond

About this event

When

Where

Agenda

Community Champions

Rina Nir

Phill Fox

Global sponsor

Atlassian

Sponsors

The Bradfield Centre

RadBee Ltd

Adaptavist

Where Atlassian users meet and share best practices