Browse the latest events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

Mastering ITSM: Unlocking Excellence in Service Management - Session 3

Feb 21, 10:00 – 11:00 PM

I'm thrilled to invite you to a transformative journey into the world of IT Service Management (ITSM). Whether you're new to ITSM or looking to enhance your existing skills, this event is tailor-made for you! This series is designed to guide you from the basics of ITSM right through to advanced concepts, spread out over four enlightening sessions every two weeks.


ConfluenceJira Service ManagementTeam Practices

About this event

Series Overview:

- Session 1: ITSM 101 - Delve into the fundamentals. Explore the significance of ITSM in the tech world and how it can elevate your organization's efficiency.
- Session 2: Crafting a Winning Service Catalog - Learn to create a user-friendly and comprehensive service catalog, essential for effective service management.
- Session 3: Advanced ITSM Strategies - Dive deeper into advanced ITSM strategies and best practices. Enhance your skills in managing complex IT services and processes.
Session 4: Hands-On with Jira Service Management - Apply your learning in a practical session. Get hands-on experience with Jira Service Management, applying concepts and strategies in real-world scenarios.

What to Expect:

- Interactive Learning: Engage in dynamic, interactive sessions for a deeper understanding.
- Expert Insights: Gain valuable insights from seasoned ITSM professionals.

- Practical Application: Learn how to apply ITSM principles effectively using Jira Service Management.

Who Should Attend:
- IT Professionals
- Service Managers
- Aspiring ITSM Practitioners
- Anyone eager to master IT service management

- Events will be hosted in Portuguese with slides in English. Open discussion in English, Spanish and Portuguese are welcome!


  • Eugenio Onofre


    Production Support Manager



Wednesday, February 21, 2024
10:00 PM – 11:00 PM UTC


Networking & Open Discussion
Q&A + Open Discussion

Community Leader

  • Eugenio Onofre


    Production Support Manager

Contact host

Global sponsor

Atlassian logo


Where Atlassian users meet and share best practices