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High Velocity ITSM Chicago

Nov 8, 2023, 7:00 – 11:00 PM (UTC)

Chicago

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!

59 RSVPs

About this event

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

We'll also be sharing a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.

Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!

Lunch will be provided at the begging of the event.

When

When

Wednesday, November 8, 2023
7:00 PM – 11:00 PM (UTC)

Where

Where

1 N State St
1 North State Street
Chicago, 60602

Agenda

7:00 PM
Atlassian AI & Virtual Agent
Atlassian's AI & Virtual agent are going to make a huge impact on customer service and speed to resolution of tickets. This discussion will focus on the basics of each and how they can be leveraged for maximum value. Demonstrations included!
8:00 PM
High Velocity Event Recap
This will be a recap of the High Velocity - The premier service management event being hosted live in Sydney, Australia on November 1st. We cn't be there in person but we can hear all about it from our Atlassian insiders.
8:30 PM
ITSM
Atlassian recently re-branded Insights to Assets further cementing their commitment to the ITSM process. While powerful, assets can still be a bit intimidating for those who may have never used it. This will be a deep dive in to the Assets application and a review of best practices. Learn how to get the most out of Assets and super charge your service desk.
9:15 PM
Incident Management
Join or local Atlassian Platinum Partner Herzum for a dive into the world of incident management. Discuss the big ideas and driving factors that impact this crucial process while learning how to leverage Jirs Service Management for all it's worth.
10:00 PM
Q&A + Networking
We'll bring all of our presenters back up to the stage to answer your questions about ITSM and the tools that support it.

Community Leaders

  • Peter DeWitt

    Manager, Application Administration

  • Greg Koeberl

    Director of Business Development

  • Esther Strom

    Pizza Hut

    ACE Leader

  • Kayla Baack

    Herzum

    Community Leader

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices