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Journey Beyond Team 24 Chicago Style! (In-person & Virtual)

May 15, 6:30 – 9:30 PM

Join us for a dynamic ACE event where we delve into the post-Team 24 landscape and showcase transformative use cases from leading Atlassian Marketplace vendors. This event will be hosted as an in-person event for those in and around Chicago while we live stream to those remote.


Jira Service ManagementMarketplace AppsTeam 24

About this event

Join us for a dynamic ACE event where we delve into the post-Team 24 landscape and showcase transformative use cases from leading Atlassian Marketplace vendors. Our session begins with a comprehensive panel discussion, breaking down key takeaways from Team 24, followed by enlightening presentations on two pivotal use cases.

First, explore the "Enterprise Support: Internal and External" collaboration between Refined and resolution. Discover how our solutions harmonize to elevate enterprise service management and customer support into intuitive, efficient experiences. From enhancing agent efficiency to enabling personalized content navigation, witness the synergy that drives organizational success.

Then, dive into "Easy PI Planning and Reporting" with Easy Agile and eazyBI. Uncover how seamless integration facilitates insightful PI planning and reporting within Jira. Experience the simplicity of visualizing program boards and harnessing data analytics to empower your agile journeys.

Our esteemed speakers from Refined, resolution, Easy Agile, and eazyBI bring diverse expertise and insights to the table, ready to engage with you in thought-provoking discussions and networking opportunities.

Don't miss this chance to connect with industry peers, gain valuable insights from Team 24, and witness firsthand how our collaborative solutions can revolutionize your Atlassian ecosystem.

See you there for an enlightening journey beyond Team 24!

Meet our Speaker!

Svetlana Avene-Aveniņa, eazyBI

Svetlana is a Marketing Manager at eazyBI, specializing in partnership development with a robust background in marketing, event management, and partner relations. With 10 years of marketing experience, among them four years in the open-source realm, she is dedicated to driving impactful marketing strategies and fostering strong partnerships at eazyBI.

Outside of work, Svetlana is passionate about traveling, with a keen interest in cross-cultural relations, shared mobility, and environmental sustainability.

Martins Vanags, eazyBI

Martins is one of the most experienced customer support consultants at eazyBI. A data analyst with almost 15 years of experience in analyzing businesses and market–customer dynamics. He's keen on identifying insights and opportunities for business growth and optimization.

Hayley Rodd, Easy Agile

After over 10 years in the higher education and commercial real estate sector Hayley brings a unique perspective having joined Easy Agile, one of Australia's burgeoning software companies as a Senior Partner Manager. Hayley is committed to connecting Solution Partners with Easy Agile products to help our shared customers reach and exceed targets through agility.

Frank Feustel, Easy Agile

Frank has provided strategy, direction and leadership to a global team of product managers, product designers, and development teams across Europe, USA and APAC at QAD, led product strategy for a portfolio across APAC at Sage, has built a high performing product team of 16 at MYOB, with full responsibility for all enterprise products (CRM, ERP, Payroll, WFM, Marketplace), has redefined product vision, strategy and ways of working to lay the foundation for Rezdy to scale to the world’s leading SaaS booking and distribution platform for tours, activities and attractions, and now leads product and design at Easy Agile on the scaling journey to 100,000 teams on the platform.

Raj Sehmi, Refined

Raj Sehmi spearheads the Customer Success department at Refined. He spends his work hours striving to ensure that customers and solution partners maximise value out of using Refined, and that their voices are heard internally.

Originally from Kenya, he’s been living in Sweden for a bit more than 7 years now, and has been with Refined for close to 6 of those. When he’s not working at Refined, he spends his spare time making and playing electronic music, and trying out new recipes in his kitchen.

Julia Skoursky, Refined

As a seasoned Partner Manager at Refined, with over 5 years in the Atlassian ecosystem and a rich background in IT business development and partnership management, Julia is dedicated to fostering strong, mutually beneficial relationships with Refined partners.

Beyond her professional expertise, Julia has a background in psychology and her qualification as a psychotherapist equip her with a unique perspective and a genuine passion for understanding people's stories. She is known for being an attentive listener, always eager to learn about others.

Bjorn Dohler, resolution

Experienced CEO with a demonstrated history of working in small and large companies. Sales, Marketing & Product Management professional with broad knowledge in several IT technologies and services with management & company transformation experience. Managing international projects and products within time and budget and always searching for the following field of tensions waiting to be solved. Proven ability to combine strategy with organizational change and people.


  • Julia Skoursky


  • Björn Döhler



  • Raj Sehmi


    Customer success manager

  • Frank Feustel

    Easy Agile

  • Hayley Rodd

    Easy Agile

    Partner Manager

  • Mārtiņš Vanags


    Customer Support

  • Svetlana Avene-Avenina




Wednesday, May 15, 2024
6:30 PM – 9:30 PM UTC


Refined + resolution “Enterprise Support: Internal and External
Panel discussion on the key takeaways from Team24
Use Case Presentation: Easy Agile + eazyBI “Easy PI Planning and Reporting”

Community Leaders

  • Peter DeWitt

    Manager, Application Administration

  • Greg Koeberl

    Director of Business Development

  • Esther Strom

    ACE Leader

  • Kayla Baack


    Community Leader

Contact host

Global sponsor

Atlassian logo



Relativity logo


Herzum Consulting logo

Herzum Consulting

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