Join us for AI Agents that Accelerate the Resolution of JSM Tickets, a virtual event exploring how AI-first IT support is revolutionizing IT operations by streamlining Jira Service Management, enabling faster resolutions, reducing workloads, and delivering seamless support at scale. Get to know more on how you can resolve tickets faster, and streamline operations like never before - with LIVE demos.

Event Agenda:

12:00 PM IST – Welcome & Introduction to the Atlassian Community

12:15 PM IST – Shivam Sharma
Shivam will explore how AI Agents in Jira Service Management are accelerating ticket resolution by automating repetitive tasks, intelligently routing issues, and proactively preventing SLA breaches. He will cover the key business challenges in IT support today, demonstrate how AI-driven automation improves efficiency, and showcase real-world use cases that deliver measurable ROI. Shivam will also highlight how organizations can adopt these capabilities step-by-step and how sales and marketing strategies can position AI as a powerful differentiator for customer success.

12:30 PM IST – Session by Rajesh Shanmugam
Rajesh will share how the convergence of AI Agents and Jira Service Management is reshaping IT support operations - from reactive ticket handling to autonomous resolution. He will walk through what’s possible today with AI-driven workflows, where the biggest efficiency gains lie, and how teams can pragmatically adopt these capabilities without disrupting existing processes. Expect real-world perspectives on what it takes to unlock 10x efficiency in support teams, and a peek into the future of autonomous service management.

12:50 PM IST – Q&A Session
Get your questions answered by the experts and gain actionable insights into implementing AI-driven IT solutions.

Why Attend?

Spend just one hour with industry leaders and save months of trial and error in optimizing your support operations.

🎯 Reserve Your Spot Today!

Don’t miss this opportunity to transform your IT support operations.

🎯 Perfect For:

• IT Support Leaders

• IT Operations Teams

• Helpdesk Managers

• Product Managers

• Tech Leaders exploring AI adoption

📋 What You'll Learn:

• Faster IT Resolutions: Discover how AI-Jira integrations speed up ticket processing and workflow automation.

• Real-World Success Stories: Deep-dive into actual IT support transformations powered by AI and Jira.

• Your AI Toolbox: Get proven tools and strategies for implementing AI-driven IT support.

• See It in Action: Watch live demos of AI features in Jira revolutionizing IT support operations.

🎤 Meet Your Speakers

Shivam Sharma: Sales & Marketing team lead at Optimizory

Shivam is driving adoption of enterprise solutions that blend technology with customer-centric value. With experience in shaping go-to-market narratives that resonate with both business leaders and IT teams, I bring a sales and marketing perspective on how technology becomes meaningful for organizations. My focus is always on how innovation translates into customer success and competitive advantage.

Rajesh Shanmugam: CEO, Troopr Labs Pioneer in AI-powered productivity solutions.Led game-changing Slack integrations for Fortune 500 companies. Discover his blueprint for 10x support team efficiency.