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Jira Service Management 101: A Beginner's Guide to Excellent Customer Support

Mar 14, 4:00 – 5:00 PM (UTC)

Cologne

"Jira Service Management 101" is a beginner's guide to using Jira for customer support. It covers key features like ticketing, automation, and reporting, and provides practical tips for setting up and managing a service desk effectively. Whether you're new to Jira Service Management or want to improve your existing setup, this session will help you deliver excellent customer support.

70 RSVPs

Jira Service Management

About this event

Hello Atlassian Community Members,

You're invited to our upcoming event featuring Kate Pawlak from Appsvio.

Jira Service Management 101: A Beginner's Guide to Excellent Customer Support

This training is a comprehensive session designed for those new to Jira Service Management. You will see an overview of the platform's key features, including:

  • Ticketing
  • Automation
  • Reporting

And how they can be leveraged to streamline customer support workflows. Kate will share best practices for:

  • Setting up and managing a service desk
  • Handling customer requests efficiently
  • Ensuring a high level of customer satisfaction


Whether you're new to Jira Service Management or looking to optimize your existing setup, this session will equip you with the knowledge and skills needed to deliver excellent customer support.


Don't miss out on this transformative event! Secure your free ticket today and supercharge your team's efforts.

Cheers,

Andree and Krimo


Questions? Reach out!

cologne@atlassiancommunity.com

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About the Atlassian Community Cologne

As one of the official communities of Atlassian, we meet regularly to share and help with questions & sessions about Atlassian (Jira, Confluence & all other products) and the Atlassian Marketplace App universe.

What is an Atlassian Community?

Here is a video from Atlassian https://youtu.be/6xKBN4Rm_iA and more on our YouTube Channel Atlassian Community Cologne.

Why should I participate?

Are you an enthusiastic Jira and/or Confluence user and want to exchange ideas with like-minded people? This is the right community for you! Do you seek other topics for future meetings? Get in touch and share your ideas: cologne@atlassiancommunity.com

Speaker

  • Kate Pawlak

    Appsvio

    Co-founder & Chief Product Officer

Moderators

  • Andree Lindenblatt

    Atlassian Community Cologne / GoDaddy

    Leader Atlassian Community / Senior System Engineer GET Productivity

  • Krimo Khermane

    Atlassian Community Cologne

    Leader

When

When

Thursday, March 14, 2024
4:00 PM – 5:00 PM (UTC)

Agenda

4:00 PMWelcome
4:05 PMJira Service Management 101: A Beginner's Guide to Excellent Customer Support
4:45 PMQ&A
5:00 PMEnd of the event

Community Leaders

  • Andree Lindenblatt

    Atlassian Community Cologne/Dusseldorf

    Atlassian Community Leader

  • Krimo Khermane

    Atlassian Community Cologne/Dusseldorf

    Atlassian Community Leader

Global sponsor

Atlassian logo

Atlassian

Sponsor

appsvio logo

appsvio

Where Atlassian users meet and share best practices