JSM Summer Expedition: Mapping Advanced Territories

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Automating ITSM with advanced controls and Playbooks 

Incidents can take hours to fix, leading to hundreds of thousands of dollars in lost revenue. Onboarding new employees can be tedious and time-consuming. This is because it requires coordinating and managing multiple automated tasks or workflows across different systems, tools, or platforms. Not only that, but it also requires tasks to be executed in the correct sequence and dependencies, timing, and resources to be efficiently handled.

With Product Managers from Atlassian: Makarand Gomashe and Samruddhi Zagade, learn how to:

• Model and create complex business processes and end-to-end workflows using new advanced workflow controls - Branch at the same time
• Model and create a ordered business process that can be executed with automated steps with Playbooks.
• Build workflows to process data and make decisions across your suite of Atlassian apps and newly launched 3rd party tools

This session is moderated by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

• LinkedIn

• YouTube