⏰ Deciphering Jira Service Management Service Level Agreements (SLAs)

Jul 8, 1:00 – 2:00 PM (UTC)

Community-Led Classes

In this 60-minute live session, discover what it means to be a Confluence space admin! Learn how to manage permissions, set up spaces, and organize content with ease. 🕹️ Plus, join a live Q&A to get all your questions answered! 🎤

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About this event

📝 This 60-minute session will help you understand how Service Level Agreements (SLAs) can be used to support your team.

We'll cover things like:

✅ What is an SLA?

✅ Why do we need / have / want SLAs?

✅ How to set them up in JSM

✅ Adding them to queues

✅ And more!

🎤 Live Q&A: Bring your questions and leave with actionable insights tailored to your team’s needs.

📢 Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Confluence. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately.

👉 Follow Robert for more Atlassian expertise:

LinkedIn | Udemy | YouTube | Blog

Speaker

  • Robert Hean

    Community Instructor

Community Champions

  • Kate Pawlak

    Appsvio

    Chief Product Officer & Co-founder

  • Alex Ortiz

    APETECH LLC

    Dr. Jira

  • Jimmy Seddon

    Arctic Wolf Networks

    Sr. R&D Tools Administrator

  • Andrew DeBell

    Atlassian

    Learning Strategist

  • Robert Hean

    Hean.Tech

    Sr. Business Systems Manager

  • Brittany Joiner

    How To Trello

    Demand Generation

  • Matt Reiner

    K15t

    Customer Advocate

  • Valeri Colón, Ph.D.

    Connect Centric

    Learning Scientist, Author

  • Bryan Guffey

    Sonos

    Senior Atlassian Administrator

  • Josh Golosinskiy

    CEO at GRYD.IO

  • Celina Kuziemko

    Gryd.io

  • Whitni Smith

  • John Conneely

  • Rafael Oliveira

    Orafael

    CTO

  • Kelly Gabel

    Tech-Savvy Academy

  • Gen Konishi

    INNOOV Co.,Ltd.

  • Cassie Goss

    Your Solution Architect An Atlassian Partner

  • Heather Ronnebeck

    Work Wranglers

    Project Manager & Scrum Master

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Atlassian

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