Jul 8, 1:00 – 2:00 PM (UTC)
In this 60-minute live session, discover what it means to be a Confluence space admin! Learn how to manage permissions, set up spaces, and organize content with ease. 🕹️ Plus, join a live Q&A to get all your questions answered! 🎤
116 RSVPs
📝 This 60-minute session will help you understand how Service Level Agreements (SLAs) in Jira Service Management can be used to support your team. SLAs are a powerful tool to help ensure teams are aligned on priorities, and expectations are clearly set. Jira Service Management allows us to track (almost) any number of SLAs out of the box, so with a little setup we can create effective SLAs in a short amount of time.
We'll cover things like:
✅ What is an SLA?
✅ Why do we need / have / want SLAs?
✅ How to set them up in JSM
✅ Adding them to queues
✅ And more!
🎤 Live Q&A: Bring your questions and leave with actionable insights tailored to your team’s needs.
📢 Your instructor: Robert Hean
Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Confluence. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately.
👉 Follow Robert for more Atlassian expertise:
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Sr. R&D Tools Administrator
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Learning Strategist
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Sr. Business Systems Manager
How To Trello
Demand Generation
K15t
Customer Advocate
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Learning Scientist, Author
Work Right, LLC
Senior Atlassian Administrator
CEO at GRYD.IO
Gryd.io
Orafael
CTO
Tech-Savvy Academy
INNOOV Co.,Ltd.
Your Solution Architect An Atlassian Partner
Work Wranglers
Project Manager & Scrum Master
Oboard
PMM
