Get Started with Jira Service Management | Updated edition 2025

Jan 8, 1:00 – 2:00 PM (UTC)

Community-Led Classes

This 60-minute beginner course is designed for anyone brand new to Jira Service Management.

231 RSVPs

CloudJira Service Management

About this event

This 60-minute beginner course is designed for anyone brand new to Jira Service Management.

You'll learn Jira Service Management basics such as terms, key concepts, and core product features like issues, queues, and service projects. This is an updated version of the course from January 2024 (You can watch it here: https://www.youtube.com/watch?v=vHgRmsawZUQ). A lot has changed over the year - it is worth refreshing your knowledge and expanding it with new functionalities.

This course is instructed by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

Speaker

  • Kate Pawlak

    Appsvio

    Chief Product Officer

Community Champions

  • Kate Pawlak

    Appsvio

    Chief Product Officer & Co-founder

  • Alex Ortiz

    APETECH LLC

    Dr. Jira

  • Jimmy Seddon

    Arctic Wolf Networks

    Sr. R&D Tools Administrator

  • Andrew DeBell

    Atlassian

    Learning Strategist

  • Robert Hean

    Hean.Tech

    Sr. Business Systems Manager

  • Brittany Joiner

    How To Trello

    Demand Generation

  • Matt Reiner

    K15t

    Customer Advocate

  • Valeri Colón, Ph.D.

    Connect Centric

    Learning Scientist, Author

  • Bryan Guffey

    Sonos

    Senior Atlassian Administrator

  • Josh Golosinskiy

    CEO at GRYD.IO

  • Celina Kuziemko

    Gryd.io

  • Whitni Smith

  • John Conneely

  • Gen Konishi

    INNOOV Co., Ltd.

    Technical Lead

  • Rafael Oliveira

    Orafael

    CTO

  • Kelly Gabel

    Tech-Savvy Academy

  • Gen Konishi

  • Cassie Goss

    Your Solution Architect An Atlassian Partner

Global sponsor

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Atlassian

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