Get to Know Jira Service Agents

Name: Get to Know Jira Service Agents
Start: 2025-03-18T06:00:00-07:00
End: 2025-03-18T07:00:00-07:00

Mar 18, 1:00 – 2:00 PM (UTC)

Virtual agents are relatively new, but can help our teams deflect tickets and serve customers. Learn the basics here on how this tool can help you out.

222 RSVPs

CertificationsJira Live LearningJira Service ManagementLive Learning

Virtual event

About this event

Join Robert for a live look at Jira Service Agents, a relatively new addition to Jira Service Management that help automate some of ticket intake.
This live learning will include a look at the entire process of setting up and managing a Service Agent, including:
✅Why you should consider using one
✅Identifying good use cases for one
✅Creating a new one from scratch
✅Creating useful intents and flows for them to follow
✅How to interpret metrics
✅What they can't do
✅And more
By the end you'll have a solid understanding of this tool, and the ability to create one if you need to!
Follow Robert on social media for more educational Atlassian content:
LinkedIn | Udemy | YouTube | Blog