Curious how to make an internal process easier for everyone? Join Matt Reiner and Avi Zelenko to see how you can use Jira, Confluence, Loom, and Rovo to automate an entire customer feedback process, from collecting feedback to sharing insights. Learn how you can spend more time on what your team does best and less time on busywork.

We’ll present tools and tips for automating any busywork using the example of a customer feedback process. We’ll cover:

- How to set up an end-to-end feedback loop using tools you already know

- Tips for making outreach and follow-up feel personal, not robotic

- Ways to share notes and insights with your team automatically

- Lessons learned from building and scaling a process in the wild

- Where to find help and community support as you try it yourself

Got questions or ideas? Bring them. This session is a conversation, not a lecture. So you’ll leave with practical steps and ideas you can use right away.

This course is led by Matt Reiner, Customer Advocate, K15t

With special guest Avinoam Zelenko, Principle Product Manger at Atlassian