Join me for this live session to work towards the ACA-910 ITSM and Jira Service Management Foundations. This session will cover ITSM (Information Technology Service Management) concepts and terminology. Even if you don't want to take this exam, you'll get some great information about how Jira Service Management (JSM) can help support your team.

Here we'll learn

✅ What ITSM is

✅ Underlying concepts that drive ITSM 

✅ How JSM puts those concepts into practice

✅ Which other Atlassian products support ITSM 

✅ This will cover both conceptual and hands-on information in Jira Service Management cloud

Every session will include live chat and Q&A - so bring your questions!

This certification is perfect for anyone who uses Jira Service Management to support their team, including:

• Jira Service Management agents

• Project admins for company-managed projects

• Product admins

• Service desk managers

• Support managers

• Directors of IT

• Directors of development

• Enterprise architects

• Atlassian partners

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