Ready to master the foundational access controls of Jira Service Management Cloud?

🚀 Whether you are gearing up for the ACP-420 Managing Jira Service Projects for Cloud certification or looking to refine your company-managed project admin skills, this is where it all begins! In our kickoff session, we’re diving deep into how to manage and configure foundational access levels that keep your service desk secure and efficient. We’ll explore the distinct boundaries between your internal team and external customers, ensuring you know exactly who can view, edit, and transition requests. Understanding these permission structures is critical for both the exam and real-world administration, giving you the confidence to troubleshoot tricky access issues.

In this session, we’ll cover:
✅ The Road to ACP-420: What to expect from the exam blueprint and how to prepare.

✅ Internal vs. External Users: Defining roles like agents, collaborators, customers, and organizations.

✅ JSM Cloud Permissions: Distinguishing product access, global permissions, and project permission schemes.

✅ Customer Access & Sign-ups: Managing global settings, channel access, and customer portal sharing.

✅ Team & Assignee Management: Adding members to the Service Desk Team role and configuring default assignees. This session is interactive—bring your "how-to" questions and let’s explore the Jira Service Management console together!

🛠️It is entirely free and hosted on YouTube. A recording will be made available if you can't join us live.

Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Jira. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately to your own Jira instance.

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