🔴 LIVE IN AMSTERDAM | Get Started With Jira Service Management

Mar 28, 2024, 4:30 – 8:00 PM (UTC)
Atlassian Amsterdam, 236 Singel, Amsterdam, 1016 AB
Community-Led Classes

72 people have registered for this event

Join us at the Atlassian office in Amsterdam for an immersive training session designed to help your team start using Jira Service Management.

Led by seasoned Atlassian Community expert, Kate Pawlak, this training will explore Jira Service Management from both the customer and agent views. You'll learn all the basics such as terms, key concepts, and core product features like issues, queues, and service projects.


What to expect:

  • Hands-on exercises: Bring your own laptop to get practical experience navigating JSM's interface and implementing key features.
  • Expert guidance: Learn from Atlassian Community experts who will share best practices and answer your questions.
  • Networking opportunities: Connect with other JSM users and exchange insights and strategies for success.

Space is limited, so reserve your spot today. We look forward to seeing you there!


About your instructor:

This course is instructed by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

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Speaker

  • Kate Pawlak

    Appsvio

    Chief Product Officer

When

When

Thursday, March 28, 2024
4:30 PM – 8:00 PM (UTC)

Where

Where

Atlassian Amsterdam
236 Singel
Amsterdam 1016 AB

Agenda

4:15 PMArrivals and registration
4:30 PMWelcome
4:35 PMUnderstanding the Customer Experience in Jira Service Management (70-min)
5:45 PMBreak to grab food & drinks
6:15 PMAgent Basics in Jira Service Management (45-min)
7:00 PMNetworking
8:00 PMEnd of event

Moderator

  • Darline Auguste

    Atlassian

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices