JSM Summer Expedition: Mapping Advanced Territories

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Operations Simplified In Jira Service Management : Making IT Operations Easier with Expert Tips.

Three fast-paced, hands-on sessions that walk admins and responders through the whole incident lifecycle inside Jira Service Management—so you can ship faster, sleep better, and keep customers happy. All of them are hosted by Deeksha Rustagi. Deeksha, based in India, is a Senior Product Manager at Jira Service Management in Atlassian, where she oversees key operational features like alerting, on-call management and stakeholder communications, bringing Dev and IT teams together. With expertise in IT Operations Management, she focuses on accelerating incident detection and resolution within Jira Service Management, while keenly understanding customer needs to help them improve their alerting and incident workflows. 

Session 2: Resolve & Restore: AI-Driven Incident Management 

Deep-dive into the Resolve phase.

Spin up incidents from alerts or chat, link them to services, and swarm dev + ops teams in context.

• Use stakeholder channels, major-incident templates, and AI-powered summaries to keep everyone aligned.

• Capture actions, generate post-incident reports, and feed learnings straight into the backlog.

Missed PART1? Don't worry! Here you can find recording: https://youtu.be/or7QDDr5y3A

This session is moderated by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

• LinkedIn

• YouTube