The Ultimate Guide to JSM for Agents (Part 2)

Name: The Ultimate Guide to JSM for Agents (Part 2)
Start: 2025-09-26T18:00:00+02:00
End: 2025-09-26T19:00:00+02:00

Sep 26, 4:00 – 5:00 PM (UTC)

Community-Led Classes

A hands-on guide to Jira Service Management for agents. Discover how to manage requests, collaborate with your team, and deliver excellent customer support.

96 RSVPs

Jira Service Management

Virtual event

About this event

In the second session of our series “The Ultimate Guide to JSM”, we shift the focus to agents. This webinar is designed to help support teams work smarter, stay organized, and provide outstanding service using Jira Service Management.
You’ll learn how to:
efficiently manage incoming requests and queues,
use automation to reduce manual work,
collaborate with teammates for faster resolution,
track SLAs and measure performance,
leverage reports and dashboards for continuous improvement.
This session is ideal for agents and support leads who want to boost productivity, streamline their workflow, and create an excellent service experience for customers.