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Best Practices for Setting up a Jira Service Desk Project - Demo & Workshop

Jan 26, 2018, 12:00 – 3:00 AM

Join us as we review best practices for setting up a new Service Desk in Jira!

25
RSVPs

About this event

Out of the box, a new Jira Service Desk project comes with a lot of great configurations and implements quite a few best practices. In this demo and workshop, we'll be covering some additional best practices and tips you can use when setting up a new Service Desk project to make sure you and your team get started off on the best foot possible. We'll be covering topics such as defining request types, queues, SLAs, and automation rules.

Since we'll be having a workshop, please make sure to bring a laptop to participate!

Speaker

  • Alex Christensen

    AppDynamics

    Atlassian Suite Engineer

Moderators

  • Stephen Sifers

    Sagiss

    Atlassian User Group Leader / Knight of the R&D Table

  • Jeff Tillett

    AppDynamics

    Director, Build and Release Engineering

  • Sebastien Jacques

    Freelance

    Senior Technology Consultant

  • Alex Christensen

    AppDynamics

    Atlassian Suite Engineer

When

When

Friday, January 26, 2018
12:00 AM – 3:00 AM UTC

Agenda

Network
Demo + Workshop
Q&A

Community Leaders

  • Brian Jones

    Apnatomy

    Senior Atlassian Architect

  • Michael Wolfe Jr

    Apnatomy

    Community Leader

  • Larry Brock

    Praecipio

    Sr. Technical Architect

  • Sebastien Jacques

    Freelance consultant

    ACE Leader

Contact host

Global sponsor

Atlassian logo

Atlassian

Where Atlassian users meet and share best practices