Out of the box, a new Jira Service Desk project comes with a lot of great configurations and implements quite a few best practices. In this demo and workshop, we'll be covering some additional best practices and tips you can use when setting up a new Service Desk project to make sure you and your team get started off on the best foot possible. We'll be covering topics such as defining request types, queues, SLAs, and automation rules.
Since we'll be having a workshop, please make sure to bring a laptop to participate!
AppDynamics
Atlassian Suite Engineer
Sagiss
Atlassian User Group Leader / Knight of the R&D Table
AppDynamics
Director, Build and Release Engineering
Freelance
Senior Technology Consultant
AppDynamics
Atlassian Suite Engineer
Inflection Point
Senior Atlassian Architect
Freelance consultant
Atlassian User Group Leader
Cisco AppDynamics
Director, Build and Release Engineering
Apnatomy
Community Leader
Praecipio Consulting
Sr. Technical Architect
