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Best Practices for Setting up a Jira Service Desk Project - Demo & Workshop

Dallas-Fort Worth
Thu, Jan 25, 2018, 6:00 PM (CST)

25 RSVP'ed

About this event

Out of the box, a new Jira Service Desk project comes with a lot of great configurations and implements quite a few best practices. In this demo and workshop, we'll be covering some additional best practices and tips you can use when setting up a new Service Desk project to make sure you and your team get started off on the best foot possible. We'll be covering topics such as defining request types, queues, SLAs, and automation rules.

Since we'll be having a workshop, please make sure to bring a laptop to participate!

Speaker

  • Alex Christensen

    Alex Christensen

    AppDynamics

    Atlassian Suite Engineer

Moderators

  • Stephen Sifers

    Stephen Sifers

    Sagiss

    Atlassian User Group Leader / Knight of the R&D Table

  • Jeff Tillett

    Jeff Tillett

    AppDynamics

    Director, Build and Release Engineering

    See Bio
  • Sebastien Jacques

    Sebastien Jacques

    Freelance

    Senior Technology Consultant

  • Alex Christensen

    Alex Christensen

    AppDynamics

    Atlassian Suite Engineer

When

Thursday, Jan 25
6:00 PM - 9:00 PM (CST)

Where

Sagiss
1616 Corporate Ct #140 Irving75038

Group Leaders

  • Brian Jones

    Brian Jones

    Inflection Point

    Senior Atlassian Architect

    View Profile
  • Sebastien Jacques

    Sebastien Jacques

    Freelance consultant

    Atlassian User Group Leader

    View Profile
  • Jeff Tillett

    Jeff Tillett

    Cisco AppDynamics

    Director, Build and Release Engineering

    View Profile
  • Michael Wolfe Jr

    Michael Wolfe Jr

    Apnatomy

    Community Leader

    View Profile
  • Larry Brock

    Larry Brock

    Praecipio Consulting

    Sr. Technical Architect

    View Profile

Sponsors

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