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Incident Management Game Day at Topgolf with the DFW AUG and Praecipio Consulting

Dallas-Fort Worth
Wed, Nov 29, 2017, 6:00 PM (CST)

36 RSVP'ed

About this event

Incident Management Game Day at Topgolf with the DFW AUG and Praecipio Consulting

(Laptops required!)

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help cut MTTR and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Jira Service Desk, HipChat, StatusPage and others. Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf.


  • Stephen Sifers

    Stephen Sifers


    Atlassian User Group Leader / Knight of the R&D Table

  • Jeff Tillett

    Jeff Tillett


    Director, Build and Release Engineering

    See Bio


Wednesday, Nov 29
6:00 PM - 9:00 PM (CST)


TopGolf Dallas
8787 Park Lane Dallas, TX75231

Group Leaders

  • Brian Jones

    Brian Jones

    Inflection Point

    Senior Atlassian Architect

    View Profile
  • Sebastien Jacques

    Sebastien Jacques

    Freelance consultant

    Atlassian User Group Leader

    View Profile
  • Michael Wolfe Jr

    Michael Wolfe Jr


    Community Leader

    View Profile
  • Larry Brock

    Larry Brock

    Praecipio Consulting

    Sr. Technical Architect

    View Profile


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