Join free, user-led meet-ups hosted by the community, for the community!

Explore in-person and virtual Atlassian Community Events to stay connected 24/7. Click to see upcoming events.

ITSM using Atlassian Tools

Oct 30, 2019, 6:30 – 9:00 PM (UTC)

Edinburgh

Edinburgh's ACE team are hosting an event at iZettle at the end of October. The event will focus on ITSM in Atlassian tools, and we will hear from the team at New Verve, along with a demonstration of Insight presented remotely by Riada, and a presentation on the journey of adopting Jira Service Desk and Confluence at iZettle in growing an ITSM team.

8 RSVPs

About this event

Come and join us at iZettle's Edinburgh office for a chance to meet fellow community members, pick up some swag, and grab an Irn Bru or two (beers are also available!) and some food with other local Atlassian users and enthusiasts.

New Verve are hosting another Atlassian in Scotland event on March 10th, 2020, so this will be an opportunity to hear their take on ITSM as well as to find out a bit more about their event and why you should consider attending; we will also host an evening ACE after the day is over.

Kris Siwiec from New Verve will be presenting a demonstration of ITSM for HR and how to automate common tasks with Jira Service Desk, Scriptrunner and Insight.

Sandra Axelsdottir from Riada, the company who developed Insight (Asset Management software for Jira), will be remotely presenting a demonstration of Insight and can best serve as an ITSM tool.

Aaron Williams from iZettle will also be present to talk about iZettle's journey with Atlassian tools (Jira Service Desk and Confluence) in growing an ITSM function from nothing.

Speakers

  • Kris Siwiec

    New Verve Consulting Ltd

    Head of Solutions and Services

  • Sandra Axelsdottir

    Riada

    Channel Manager

  • Aaron Williams

    iZettle

    IT Support

When

When

Wednesday, October 30, 2019
6:30 PM – 9:00 PM (UTC)

Agenda

6:30 PMArrive and Mingle
7:00 PMIntroduction and Food
7:15 PMNew Verve
7:45 PMInsight by Riada
8:15 PMiZettle's ITSM journey
8:35 PMWrap-up and Networking

Community Leader

  • Fun Man Andy

    Atlassian Community

    ACE Leader

Global sponsor

Atlassian logo

Atlassian

Sponsors

New Verve Consulting Ltd logo

New Verve Consulting Ltd

Riada logo

Riada

iZettle logo

iZettle

Where Atlassian users meet and share best practices