Building Smarter Service Management Together — JSM, VSAs & Community Stories

Aug 30, 5:30 – 8:30 AM (UTC)

Faridabad

Dive into the latest Jira Service Management (JSM) innovations—including Virtual Service Agents and enhanced request channels—through real and relatable user journeys. We'll also share community updates, highlight Team '25’s successes, and give sneak peeks into the upcoming Barcelona session. All over a fun, community lunch with great swag, food, and the Atlassian community spirit!

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Jira Service ManagementLive LearningTeam '25
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About this event

Join the Atlassian Community Event in Faridabad for an interactive session on building smarter service management experiences with Jira Service Management (JSM)

We’ll explore the latest JSM innovations—including Virtual Service Agents (VSAs) and enhanced request channels—and see how they help teams streamline workflows, respond faster, and deliver exceptional service without losing the human touch. Through real-world user journeys, you’ll experience how these features transform the path from request to resolution, and how they fit into everyday business scenarios.

The event will also feature Ishan Arora from Atlassian, who will share first-hand insights, practical applications, and best practices for making the most of these new capabilities. Alongside the product deep dive, we’ll share community updates, recap the highlights of Team '25, and offer an exclusive preview of the upcoming Team '25 session in Barcelona.

Highlights of the event include:

  • Live walkthroughs of new JSM features and request channels

  • Hands-on insights into Virtual Service Agents in action

  • Community updates and Team 25 highlights

  • Sneak peek into Team 25 Barcelona

  • Networking opportunities with fellow Atlassian enthusiasts

Following the session, enjoy a networking lunch with the community, a great chance to exchange ideas, build connections, and share stories. Plus,  exclusive Atlassian swag and goodies to take home.

Don’t miss this opportunity to learn, connect, and be part of a vibrant community of innovators, practitioners, and Atlassian experts.

Speaker

  • Ishan Arora

    Atlassian

    Senior Software Engineer

When

When

Saturday, August 30, 2025
5:30 AM – 8:30 AM (UTC)

Agenda

5:30 AMWelcome & Registration
6:00 AMQuick community updates & Team '25 recap
6:30 AMFeature spotlight: New JSM enhancements + VSA intro
7:00 AMUser journey walk-through (from ticket to resolution)
7:30 AMBarcelona preview: What’s next for Team '25
7:45 AMLunch, networking, and swag time!

Community Champion

  • Shivam Sharma

    Optimizory technologies

    Atlassian Community Champion

Global sponsor

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Atlassian

Sponsor

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Optimizory Technologies

Where Atlassian users meet and share best practices

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