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An Overview of Jira Service Management

Jan 20, 2021, 6:00 – 7:30 PM

Hallo liebe Hamburger Community, am 20.01.2021 um 19:00 Uhr geht es wieder los. Wir starten in das neue Jahr mit der Atlassian Roadshow zum Thema "Jira Service Management". Kate Clavet von Atlassian wird uns das "neue" Jira Service Desk vorstellen und es wird ausreichend Zeit für Fragen und Diskussionen geben. Wir freuen uns auf euch! Lars und Thomas

26
RSVPs

Jira Service ManagementJira SoftwareOpsgenie

About this event

Hallo liebe Hamburger Community,

am 20.01.2021 um 19:00 Uhr geht es wieder los. Wir starten in das neue Jahr mit der Atlassian Roadshow zum Thema "Jira Service Management".

Kate Clavet von Atlassian wird uns das "neue" Jira Service Desk vorstellen und es wird ausreichend Zeit für Fragen und Diskussionen geben: 


Join a member of Atlassian’s ITSM Product Marketing team for a brief overview of Jira Service Management.We'll cover what the next generation of Jira Service Desk has in store including:

Modern incident management, powered by Opsgenie

We’ve included on-call scheduling, alerting, incident swarming, and more from our popular Opsgenie product in all cloud editions of Jira Service Management.

Change management built for the DevOps era

Learn about our automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, CircleCI, and Octopus Deploy.

Intuitive, amazing service experiences

Leverage new features like bulk ticket actions and machine learning capabilities to intelligently categorize similar tickets, and take action quickly.

You won’t want to miss out! We’ll leave some time at the end for questions and discussing the product roadmap.


Wir freuen uns auf euch!

Lars und Thomas

Speaker

  • Kate Clavet

    Atlassian

    Sr. Technical Product Marketing Manager, ITSM-Atlassian

Moderators

  • Lars Mählmann

    avono AG

    Digital Collaboration

  • Thomas Schlegel

    HanseMerkur

    System Administrator

When

When

Wednesday, January 20, 2021
6:00 PM – 7:30 PM UTC

Agenda

6:00 PMWelcome and Happy New Year
6:15 PMAn Overview of Jira Service Management
6:45 PMQuestions, Answers and more

Community Leaders

  • Lars Mählmann

    avono AG

    Digital Collaboration

  • Jan Szczepanski

    Jodocus GmbH

    Co-Founder, Consultant and CMO

  • Rolf Lader

    Intersoft AG

    Community Leader

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsors

Silpion Consulting logo

Silpion Consulting

HanseMerkur logo

HanseMerkur

Where Atlassian users meet and share best practices