Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!
Community Led Conference
About this event
Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same! We have three talks planned for:
Martin Böhme - Virtuelle Service Agents in Aktion: Jira-Lizenzvergabe per Slack automatisieren + Atlassian Intelligence
Since October, the new "Virtual Agents" feature for Jira Service Management is available (beta). Martin shows you live how to configure a virtual agent that recognizes and automatically resolves Atlassian license requests in Slack. Also, what AI features Atlassian Intelligence provides as of today.
Fun Man Andy - Complex Augmented Reality "BSM"... ended now!
How do extremely smart and clever teams, under huge pressure, and suffering from constant budget & scope creep, manage to achieve great productivity and still deliver epic customer service? Answer: they don't! That's why, when working for PTC, the industry leader in Augmented Reality R&D Technology, Fun Man Andy sat down and re-wrote the book on how to approach customer service, the flows between JSM and Jira, and how, by using clever diagramming, managed to improve Jira Productivity, change lead-times of months into days. And the solution, will surprise you!!
Axel Stollfuss - Assets in Jira Service Management - A Database for Anything… to support your ITSM practices and beyond
What are assets? Schemas, Objects, Attributes
Structure your data: Tips and recommendations
Bring your data: Imports and Integrations
Linking Assets with Issues: Insight and Traceability