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High Velocity ITSM Hamburg

Nov 1, 2023, 7:30 AM – 12:00 PM

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!


Community Led Conference

About this event

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same! We have three talks planned for:

Martin Böhme - Virtuelle Service Agents in Aktion: Jira-Lizenzvergabe per Slack automatisieren + Atlassian Intelligence

Since October, the new "Virtual Agents" feature for Jira Service Management is available (beta). Martin shows you live how to configure a virtual agent that recognizes and automatically resolves Atlassian license requests in Slack. Also, what AI features Atlassian Intelligence provides as of today.

Fun Man Andy - Complex Augmented Reality "BSM"... ended now!

How do extremely smart and clever teams, under huge pressure, and suffering from constant budget & scope creep, manage to achieve great productivity and still deliver epic customer service? Answer: they don't! That's why, when working for PTC, the industry leader in Augmented Reality R&D Technology, Fun Man Andy sat down and re-wrote the book on how to approach customer service, the flows between JSM and Jira, and how, by using clever diagramming, managed to improve Jira Productivity, change lead-times of months into days. And the solution, will surprise you!!

Axel Stollfuss - Assets in Jira Service Management - A Database for Anything… to support your ITSM practices and beyond

  • What are assets? Schemas, Objects, Attributes
  • Structure your data: Tips and recommendations
  • Bring your data: Imports and Integrations
  • Linking Assets with Issues: Insight and Traceability
  • Using Assets in Jira Automation
  • Bringing it all together: Use Cases and Examples

We'll also be sharing a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.

Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!


  • Martin Böhme

    Communardo Software GmbH

    Head of ESM

  • Axel Stollfuss

    avono AG

    Mitglied des Vorstandes

  • Kill Me NOW

    Laid Off

    I am Dëd


  • Jan Szczepanski

    Jodocus GmbH

    Consultant & CMO

  • Lars Mählmann

    avono AG

    Digital Collaboration

  • Moritz Avenarius




Wednesday, November 1, 2023
7:30 AM – 12:00 PM UTC

Community Leaders

  • Lars Mählmann

    avono AG

    Digital Collaboration

  • Jan Szczepanski

    Jodocus GmbH

    Co-Founder, Consultant and CMO

  • Rolf Lader

    Intersoft AG

    Community Leader

Contact host

Global sponsor

Atlassian logo



Jodocus GmbH logo

Jodocus GmbH

avono AG logo

avono AG

New Work SE logo

New Work SE

Communardo logo


Where Atlassian users meet and share best practices