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High Velocity ITSM Hong Kong

Nov 10, 2023, 6:00 – 10:00 AM

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!


Community Led Conference

About this event

Join us for High Velocity Hong Kong! A community-led conference focused on ITSM topics--how IT teams manage the end-to-end delivery of IT services to customers, including all the processes and activities to design, create, deliver, and support IT services. Hope to see you there!

IGS - Dr. Julian LO

How GenAI can be used for Jira Service Management?

Generative AI is capable of producing highly realistic and complex content that mimics human creativity, making it a valuable tool for many industries. Generative AI is powered by very large machine learning models (LLM) that are pre-trained on vast amounts of data, commonly referred to as foundation models (FMs). A subset of FMs called LLMs are trained on trillions of words across many natural-language processing (NLP) tasks. One of the Generative AI use case is to provide Intelligent Search capability and better user experience when using both JSM and Confluence together for ITSM.

Dynatrace - Wilson Lai

Empower high velocity ITSM with AI 

Together, Atlassian & Dynatrace offer a unique set of capabilities that empower DevOps, Cloud & ITSM teams to deliver high-quality software, faster.

The capabilities include end-to-end visibility for automatic tracing of services, applications, topology, and dependencies - all with code-level insights. Enhanced data with context for service desk agents and other users across services and operations teams. And the ability to reduce noise and increase efficiency by proactively identifying service issues with incident response, root cause service, and business impact data.

beNovelty - Patrick Fan

"APIOps: Transforming API Development for Better Integration and Developer Experience"

In the era of digital transformation, delivering high-quality APIs has become essential for building scalable and interconnected software systems. APIOps, a methodology combining DevOps principles with API design and management practices, offers a powerful framework to streamline the API development process, resulting in better integration capabilities and an enhanced developer experience.

Ikigai - Tony Tang

Think it, build it, run it!!

Showcasing change and release management, along with personal anecdotes, what Ikigai achieved and how they utilised Jira SD to launch and apply ITSM!

TMAN - Tom Zhu

Enterprise Service Management Platform Based on Jira Service Management. Covering: 

Customer Ticketing Authority and CRM Data Reference; Work Order Migration; Smart Dispatch; On-Call; Migration and Reconstruction of the Knowledge Base; Customer Link and Synchronization Collaboration Across Multiple Instances, etc

TMAN - Miguel Zhang

Building High-Performance Dashboards with Jira and Plug-ins

Creating High-Performance Project Dashboards, real case study sharing, Company's Oversight Supplier, etc

Software AG - Man Hui

Maximise values of ITSM in the drive for IT Transformation


  • Wilson Lai


    Sales Engineering Director

  • Tom Zhu


    ACE Leader 、 CEO

  • Tony Tang

    ikigai digital

  • Julian Lo

    Integrated Global Solutions Limited

    Chief Technology Officer

  • Patrick Fan


    CEO / Chief API Strategist | Founder

  • Miguel Zhang


    Atlassian Consultant

  • Man Hui Chun

    Software AG

    Practice Lead


  • Nikkro Yu

    Executive Director, Agile Management



Friday, November 10, 2023
6:00 AM – 10:00 AM UTC


6:00 AMTopics covers ITSM, ITIL, Change Management, Release Management, DevOps, Agile

Community Leaders

  • Mingshan Yuan

    Atlassian Community Leader

  • Nikkro Yu

    Bank of China

    Atlassian Community Leader

  • Kylie An



  • Lily Tao


    Senior Consultant

Contact host

Global sponsor

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