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High Velocity ITSM Hong Kong

Friday, November 10, 2023, 6:00 – 10:00 AM UTC

Join fellow Atlassian product users, ITSM practitioners, and Atlassian teams to chat all things service management!


Community Led Conference

About this event

Join us for High Velocity Hong Kong! A community-led conference focused on ITSM topics--how IT teams manage the end-to-end delivery of IT services to customers, including all the processes and activities to design, create, deliver, and support IT services. Hope to see you there!

iGS - Dr. Julian LO

How GenAI can be used for Jira Service Management?

Dynatrace - Wilson Lai

Empower high velocity ITSM with AI (or Empower Problem Management with AI)

Together, Atlassian & Dynatrace offer a unique set of capabilities that empower DevOps, Cloud & ITSM teams to deliver high-quality software, faster.

The capabilities include end-to-end visibility for automatic tracing of services, applications, topology, and dependencies - all with code-level insights. Enhanced data with context for service desk agents and other users across services and operations teams. And the ability to reduce noise and increase efficiency by proactively identifying service issues with incident response, root cause service, and business impact data.

beNovelty - Patrick Fan

"APIOps: Transforming API Development for Better Integration and Developer Experience"

In the era of digital transformation, delivering high-quality APIs has become essential for building scalable and interconnected software systems. APIOps, a methodology combining DevOps principles with API design and management practices, offers a powerful framework to streamline the API development process, resulting in better integration capabilities and an enhanced developer experience.

Ikigai - Tony Tang

Release and Change Management 

TMAN - Tom Zhu

JSM sharing


  • Wilson Lai


    Sales Engineering Director

  • Tom Zhu


    ACE Leader 、 CEO


  • Nikkro Yu

    Executive Director, Agile Management



Friday, November 10, 2023
6:00 AM – 10:00 AM UTC

Venue map


6:00 AMTopics covers ITSM, ITIL, Change Management, Release Management, DevOps, Agile

Group Leaders

  • Kylie An


    Atlassian Community Leader

  • Mingshan Yuan

    Atlassian Community Leader

  • Nikkro Yu

    Bank of China

    Atlassian Community Leader

Contact host

Global sponsor

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Where Atlassian users meet and share best practices