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Industrial sharing of ITSM, CI/CD with AI Chatbot and Semiconductor user

Jun 12, 2022, 2:30 – 4:00 AM

In this session, we are going to share the Challenge of AI Chatbot at HK as a multilingual city, also the CI/CD pipeline usage of a Semi conductor pioneer in the industry


ConfluenceJira Service ManagementJira SoftwareJira Work ManagementTeam Practices

About this event

Please use the following Zoom link to registrate this free digital event!

AI Chatbot topic we will cover

Mixed Language Handling, How to train up the confidence score for the intent?

Foul Language Handling, Should we send the case to Live Agent or just ignore it?

Megahit wordings Handling, How to identity the new phase for entity or intent?

Post-handling with JIRA, How to automatic the process when the challenge is found?

CI/CD part:

Project Lifecycle Management with JIRA

Build and test automation

Software quality control with assist with Confluence


  • Fu Cheung (SoKee) So

    Enable Professional Services Limited

    Senior Consultant

  • Vincent Tsai

    Universal Scientific Industrial

    Software Engineering Manager


  • Nikkro Yu

    Executive Director, Agile Management



Sunday, June 12, 2022
2:30 AM – 4:00 AM UTC


2:30 AMIntroduction and Background
2:40 AMAI Chatbot
3:10 AMCI/CD
3:40 AMQ & A

Community Leaders

  • Mingshan Yuan

    Atlassian Community Leader

  • Nikkro Yu

    Bank of China

    Atlassian Community Leader

  • Kylie An



  • Lily Tao


    Senior Consultant

Contact host

Global sponsor

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