Boost self-service and agent productivity by leveraging KB, help portals, and AI

Jul 6, 2024, 4:30 – 9:00 AM (UTC)
Pearl Hall, Sayaji Hotel Indore, H -1, Scheme No 54 Vijay Nagar Indore, Indore, 452010

50 people have registered for this event

Join us for an insightful session on how Jira Service Management helps you unleash the transformative impact of self-service solutions. After a brief overview of ITSM, we'll explore the significant benefits of implementing self-service portals, creating and maintaining a robust knowledge base, and ensuring your team has the resources they need at their fingertips. Finally, we’ll delve into the role of artificial intelligence in ITSM. Learn how AI can boost agent productivity by deflecting routine queries and providing intelligent support. Discover how leveraging AI can lead to higher help-see satisfaction by delivering faster, more accurate responses.

Don’t miss this opportunity to elevate your ITSM strategy!


Location: https://maps.app.goo.gl/Grc4Yqoea7N343VPA

VENUE
In-person event
TAGS
AI
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Speakers

  • Joseph Jayanth

    Atlassian

    Senior Product Manager

  • Ishita Chourasia

    Atlassian

    Senior Software Engineer

When

When

Saturday, July 6, 2024
4:30 AM – 9:00 AM (UTC)

Agenda

4:30 AMBreakfast & Networking
5:15 AMEvent Introduction
5:30 AMEvent Start
6:30 AMQ&A
7:00 AMLunch & Networking

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices