Jul 6, 4:30 – 9:00 AM (UTC)
Discover the power of Jira Service Management with a focus on self-service solutions. Learn best practices for creating and maintaining a knowledge base, and see how AI can enhance agent productivity and user satisfaction. Join us to transform your IT and support strategy.
50 RSVPs
Join us for an insightful session on how Jira Service Management helps you unleash the transformative impact of self-service solutions. After a brief overview of ITSM, we'll explore the significant benefits of implementing self-service portals, creating and maintaining a robust knowledge base, and ensuring your team has the resources they need at their fingertips. Finally, we’ll delve into the role of artificial intelligence in ITSM. Learn how AI can boost agent productivity by deflecting routine queries and providing intelligent support. Discover how leveraging AI can lead to higher help-see satisfaction by delivering faster, more accurate responses.
Don’t miss this opportunity to elevate your ITSM strategy!
Atlassian
Senior Product Manager
Atlassian
Senior Software Engineer
Saturday, July 6, 2024
4:30 AM – 9:00 AM (UTC)
| 4:30 AM | Breakfast & Networking |
| 5:15 AM | Event Introduction |
| 5:30 AM | Event Start |
| 6:30 AM | Q&A |
| 7:00 AM | Lunch & Networking |
