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Boost self-service and agent productivity by leveraging KB, help portals, and AI

Jul 6, 4:30 – 9:00 AM (UTC)

Indore

Discover the power of Jira Service Management with a focus on self-service solutions. Learn best practices for creating and maintaining a knowledge base, and see how AI can enhance agent productivity and user satisfaction. Join us to transform your IT and support strategy.

50 RSVPs

AIJira Service ManagementTeam 24

About this event

Join us for an insightful session on how Jira Service Management helps you unleash the transformative impact of self-service solutions. After a brief overview of ITSM, we'll explore the significant benefits of implementing self-service portals, creating and maintaining a robust knowledge base, and ensuring your team has the resources they need at their fingertips. Finally, we’ll delve into the role of artificial intelligence in ITSM. Learn how AI can boost agent productivity by deflecting routine queries and providing intelligent support. Discover how leveraging AI can lead to higher help-see satisfaction by delivering faster, more accurate responses.

Don’t miss this opportunity to elevate your ITSM strategy!


Location: https://maps.app.goo.gl/Grc4Yqoea7N343VPA

Speakers

  • Joseph Jayanth

    Atlassian

    Senior Product Manager

  • Ishita Chourasia

    Atlassian

    Senior Software Engineer

When

When

Saturday, July 6, 2024
4:30 AM – 9:00 AM (UTC)

Agenda

Breakfast & Networking
Event Introduction
Event Start
Q&A
Lunch & Networking

Community Leaders

  • Aadesh Kolte

    Atlassian Community Leader

  • Pushpkant Garg

    Gudakesa Technologies LLC

    Atlassian Community Leader

  • Rishabh Jhawar

    Beyond Key

    Atlassian Community Leader

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices