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Slack first ticketing - Make JSM ticketing faster with Slack

Sat, Jun 5, 2021, 4:30 PM (GMT+8)

2 RSVP'ed

About this event

In this session we discuss how JSM ticketing experience can be faster and more delightful with Slack integration.

1. How agents can discuss and triage open requests in Slack

2. How customers can easily file & discuss requests in Slack

3. How customers are notified about updates in Slack

4. How customers can answer satisfaction surveys in Slack

5. How managers can approve requests in Slack

6. 2 Case studies - 100 member team, 11,000 member team

Bring the full power of JSM ticketing to Slack.


  • Rajesh Shanmugam

    Rajesh Shanmugam

    Troopr Labs



Saturday, Jun 5
4:30 PM - 5:40 PM (+08)

Group Leaders

Where Atlassian users meet and share best practices