Spartez with share their support process and how it is now improved thanks to Chat for Jira Service Desk. They will demonstrate how to use the strongest points of JSD like f.e. automation, SLA's, how we use boards (alongside queues) in our daily support job.
Share best practices that are useful for Jira Service Desk users, both working with internal and external customers.
Learn how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat.