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Nov 2018 KCAUG Meeting - Removing friction points in customer support in Jira Service Desk

Kansas City
Tue, Nov 13, 2018, 11:30 AM (CST)

22 RSVP'ed

About this event

Spartez with share their support process and how it is now improved thanks to Chat for Jira Service Desk. They will demonstrate how to use the strongest points of JSD like f.e. automation, SLA's, how we use boards (alongside queues) in our daily support job.

Share best practices that are useful for Jira Service Desk users, both working with internal and external customers.

Learn how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat.


When

Tuesday, Nov 13
11:30 AM - 1:30 PM (CST)

Where

Stowers Institute for Medical Research
1000 E 50th St Kansas City64110

Group Leaders

  • Jessica Witt

    Jessica Witt

    Stowers Institute for Medical Research

    Atlassian User Group Leader

    View Profile
  • David Puchosic

    David Puchosic

    Stowers Institute for Medical Research

    Atlassian Community Leader

    View Profile

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