Browse the latest events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

Nov 2018 KCAUG Meeting - Removing friction points in customer support in Jira Service Desk

Nov 13, 2018, 5:30 – 7:30 PM

Spartez with share their support process and how it is now improved thanks to Chat for Jira Service Desk. They will demonstrate how to use the strongest points of JSD like f.e. automation, SLA's, how we use boards (alongside queues) in our daily support job. Share best practices that are useful for Jira Service Desk users, both working with internal and external customers.

22
RSVPs

About this event

Spartez with share their support process and how it is now improved thanks to Chat for Jira Service Desk. They will demonstrate how to use the strongest points of JSD like f.e. automation, SLA's, how we use boards (alongside queues) in our daily support job.

Share best practices that are useful for Jira Service Desk users, both working with internal and external customers.

Learn how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat.


When

When

Tuesday, November 13, 2018
5:30 PM – 7:30 PM UTC

Agenda

5:30 PMWelcome, Food & Networking
5:45 PMAnnouncements
6:00 PMRemoving friction points in customer support in Jira Service Desk
6:20 PMQ & A
6:30 PMLightning Talks

Contact host

Global sponsor

Atlassian logo

Atlassian

Where Atlassian users meet and share best practices