Our very own AUG Leader Stephen Crandell will be doing a brief presentation on what all he discovered at Summit this year. Armando Wirshing and Matt Wilks from Forty8Fifty Labs will present Lean ITSM and ways to integrate Jira Service Desk to automation with a demo on integration of Jira Service Desk to Red Hat Ansible. Join us on the rooftop afterwards for networking & refreshments.
With over 20 years of IT experience in a variety of delivery and leadership roles, Armando brings a unique perspective to IT processes. He has held technical and management roles across a variety of projects encompassing ERP application integration and deployment, Private/Public cloud infrastructure operations, eCommerce J2EE based infrastructure, QA process automation and systems operations and development. In his current role as business development manager for Forty8Fifty Labs, Armando focuses on sharing the best examples and use cases of solutions for resolving modern day IT challenges related to Agile and DevOps.