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IT service management from scratch (Incident, Problem managements etc.)

Dec 23, 2021, 10:00 – 11:00 AM

Limassol

Irina Pozdnyakova will have speech about IT service management from scratch. Ira would tell us what's the difference between alerts, incidents, bugs and problems in managing perspective using JSM. We'll see how to set up effective management process for each listed entity. Also, we will discuss how helps us Insight for Jira and Opsgenie and setup own integration via cloud instances.

19
RSVPs

Change Management
Jira Service Management

About this event

Irina Pozdnyakova will have speech about IT service management from scratch.

Ira would tell us what's the difference between alerts, incidents, bugs and problems in managing perspective using JSM. We'll see how to set up effective management process for each listed entity.

Also, we will discuss how helps us Insight for Jira and Opsgenie and setup own integration via cloud instances.

Speakers

  • Irina Pozdnyakova

    Toolstrek

    Head of project management office

  • Gonchik Tsymzhitov

    Atlassian architect

When

When

Thursday, December 23, 2021
10:00 AM – 11:00 AM UTC

Agenda

10:00 AMRegistration and Introduction
10:10 AMIT service management from scratch
10:40 AMInsight for Jira in Cloud
11:10 AMInsight for Jira in Cloud

Community Leader

  • Gonchik Tsymzhitov

    Exness

    Architect

Contact host

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices