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IT service management from scratch (Incident, Problem managements etc.)

Thu, Dec 23, 2021, 12:00 PM (EET)

19 RSVP'ed

About this event

Irina Pozdnyakova will have speech about IT service management from scratch.

Ira would tell us what's the difference between alerts, incidents, bugs and problems in managing perspective using JSM. We'll see how to set up effective management process for each listed entity.

Also, we will discuss how helps us Insight for Jira and Opsgenie and setup own integration via cloud instances.


  • Irina Pozdnyakova

    Irina Pozdnyakova


    Head of project management office

    See Bio
  • Gonchik Tsymzhitov

    Gonchik Tsymzhitov

    Atlassian architect

    See Bio


Thursday, Dec 23
12:00 PM - 1:00 PM (EET)

Group Leader

Where Atlassian users meet and share best practices