Irina Pozdnyakova will have speech about IT service management from scratch.
Ira would tell us what's the difference between alerts, incidents, bugs and problems in managing perspective using JSM. We'll see how to set up effective management process for each listed entity.
Also, we will discuss how helps us Insight for Jira and Opsgenie and setup own integration via cloud instances.
Head of project management office
12 years of project management experience in the telecom, banking, and consulting industries. The main points of interest are ITSM and process management in general. Curious about how companies succeed and how automation might help from this perspective.
Each time happy to be a part of that ecosystem, especially in the integration part. Experience with ITIL/ITSM processes.