This 60-minute beginner course is designed for anyone brand new to Jira Service Management. In this session, we'll break down how agents handle requests step by step. From getting assigned a ticket to sorting it out and marking it as done, we'll cover everything. We'll also go over the service project features they use daily like queues, issues, response templates, and reports. Plus, we'll see how Atlassian Intelligence can help them work smarter, not harder. This course is instructed by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert. Follow Katarzyna on social media for more educational Atlassian content: This session will be recorded and published on YouTube.
