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Agent Basics in Jira Service Management | May 2024 Cohort

May 22, 2:00 – 3:00 PM

This 60-minute beginner course is designed for anyone brand new to Jira Service Management.

142
RSVPs

CloudJira Service ManagementLive Learning

About this event

This 60-minute beginner course is designed for anyone brand new to Jira Service Management.

In this session, we'll break down how agents handle requests step by step. From getting assigned a ticket to sorting it out and marking it as done, we'll cover everything. We'll also go over the service project features they use daily like queues, issues, response templates, and reports. Plus, we'll see how Atlassian Intelligence can help them work smarter, not harder.

This course is instructed by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

This session will be recorded and published on YouTube.

Speaker

  • Kate Pawlak

    Appsvio

    Chief Product Officer

Community Leaders

  • Kate Pawlak

    Appsvio

    Chief Product Officer & Co-founder

  • Alex Ortiz

    APETECH LLC

    Dr. Jira

  • Jimmy Seddon

    Arctic Wolf Networks

    Sr. R&D Tools Administrator

  • Andrew DeBell

    Atlassian

    Learning Strategist

  • Robert Hean

    Sr. Business Systems Manager

  • Brittany Joiner

    Elastic

    Demand Generation

  • Matt Reiner

    K15t

    Customer Advocate

Contact host

Global sponsor

Atlassian logo

Atlassian

Where Atlassian users meet and share best practices

RSVP