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🔴 LIVE IN AMSTERDAM | Get Started With Jira Service Management

Mar 28, 4:30 – 8:00 PM

Join us in-person at the Atlassian office in Amsterdam for an immersive training session designed to help your team start using Jira Service Management.

72
RSVPs

CloudJira Service ManagementLive Learning

About this event

Join us at the Atlassian office in Amsterdam for an immersive training session designed to help your team start using Jira Service Management.

Led by seasoned Atlassian Community expert, Kate Pawlak, this training will explore Jira Service Management from both the customer and agent views. You'll learn all the basics such as terms, key concepts, and core product features like issues, queues, and service projects.


What to expect:

  • Hands-on exercises: Bring your own laptop to get practical experience navigating JSM's interface and implementing key features.
  • Expert guidance: Learn from Atlassian Community experts who will share best practices and answer your questions.
  • Networking opportunities: Connect with other JSM users and exchange insights and strategies for success.

Space is limited, so reserve your spot today. We look forward to seeing you there!


About your instructor:

This course is instructed by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

Speaker

  • Kate Pawlak

    Appsvio

    Chief Product Officer

Moderator

  • Darline Auguste

    Atlassian

When

When

Thursday, March 28, 2024
4:30 PM – 8:00 PM UTC

Agenda

Arrivals and registration
Welcome
Understanding the Customer Experience in Jira Service Management (70-min)
Break to grab food & drinks
Agent Basics in Jira Service Management (45-min)
Networking
End of event

Community Leaders

  • Kate Pawlak

    Appsvio

    Chief Product Officer & Co-founder

  • Alex Ortiz

    APETECH LLC

    Dr. Jira

  • Jimmy Seddon

    Arctic Wolf Networks

    Sr. R&D Tools Administrator

  • Andrew DeBell

    Atlassian

    Learning Strategist

  • Robert Hean

    Sr. Business Systems Manager

  • Brittany Joiner

    Elastic

    Demand Generation

  • Matt Reiner

    K15t

    Customer Advocate

Contact host

Global sponsor

Atlassian logo

Atlassian

Where Atlassian users meet and share best practices