This 60-minute beginner course is designed for anyone brand new to Jira Service Management. In this session, we're going to take a fun little trip through our customer portal! We'll begin at the help center, navigate our way through the customer portal, and even create a ticket together. Then, we'll explore all the cool options available to ensure we resolve the ticket successfully. Along the way, we'll put ourselves in the customer's shoes and chat about some awesome tips to make their journey super smooth and enjoyable. This course is instructed by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert. Follow Katarzyna on social media for more educational Atlassian content: This session will be recorded and published on YouTube.
