London Ace presents: End BSM Now! A Master Class in Service Management with JSM

Name: London Ace presents: End BSM Now! A Master Class in Service Management with JSM
Start: 2023-02-23T17:45:00+00:00
End: 2023-02-23T21:30:00+00:00
Location: Devoteam - Cottons Centre

Feb 23, 2023, 5:45 – 9:30 PM

London

Atlassian have launched a call to action - end bad service management (BSM) now! 3 Speakers from across customer, partner and marketplace vendor take us through their vision and execution of service management excellence using Jira Service Management (JSM)

75

RSVPs

CommunityJira Service ManagementMarketplace Apps

About this event

A stones throw from London Bridge Tube Station lies the Devoteam offices - the home of our host and sponsors for the February London ACE: Devoteam UK.
We have a JSM customer, a silver marketplace partner and a gold solution partner lined up to tell you how they elevate service management with Jira Service Management.
As always there will be pizza, drinks, swag and prizes so make sure you come along to London Bridge and join us.

Speakers

Krzysztof Skoropada

Appsvio

CEO

Kate Pawlak

Appsvio

CPO

Sam Murphy

Calibrate Consulting

Dave Meredith

Devoteam

Senior IT Service Management Consultant

When

Thursday, February 23, 2023
5:45 PM – 9:30 PM UTC

Where

Devoteam - Cottons Centre
5th Floor, Cottons Centre, Hay's Lane
London, SE1 2QG

Agenda

Drinks and Networking
Sam Murphy and Dean Egan - Calibrate Consulting - Employee Onboarding with JSM	Do you or your customer have a need for scalable processes? Are you tired of seeing service desk agents doing onerous and repetitive tasks? Are you spending too much time chasing people to complete things and seeing too many mistakes and missed steps in your processes? If so, why not join us on Thursday where we will showcase our approach on how we dealt with these common problems by creating scalable, intuitive, automated processes through Jira Service Management. Utilising a wide range of out-of the-box Jira functionality, as well as integration with other services, we've taken a big step towards process-nirvana, with transparency, integrity and compliance built in. Can't wait to see you there!
Krzysztof Skoropada and Kate Zofia Pawlak - Appsvio - JSM on steroids: high-velocity ITSM software in action	Join us on the 23rd of February to discover how to create a high-velocity ITSM software with Jira Service Management. Let’s focus on agents’ and customers’ perspectives and unlock the new customer support experience level. We will talk about both sides’ needs and pain points. All with a practical point of view and based on experience and expertise. Learn how to: - assist your support teams with day-to-day activities - expedite the ticketing process and provide customers with more thoughtful and practical service - utilize our methods and suggestions to look after your agents whilst conserving their time.
Pizza!
David Meredith - Devoteam - Service projects: Task-sharing made easy	Atlassian offers a number of service-based projects for organizations to deploy to service their users. This session will demonstrate how to configure these projects so they share tasks easily between service projects while also maintaining confidentiality for sensitive projects like HR / Legal.
Drinks / chat / off to pub

Community Leaders

Stuart Capel

TiPJAR

Head of Technical Delivery

See bio

Jay Ollivierre

Calibrate Consulting

Service Desk Manager

See bio

Arshiya Sultana

Experian

Global Agile Coach

See bio

Contact host

Browse the latest events all over the world!

London Ace presents: End BSM Now! A Master Class in Service Management with JSM

About this event

Speakers

Krzysztof Skoropada

Kate Pawlak

Sam Murphy

Dave Meredith

When

Where

Agenda

Community Leaders

Stuart Capel

Jay Ollivierre

Arshiya Sultana

Atlassian

Devoteam

Appsvio

Where Atlassian users meet and share best practices

Browse the latest events all over the world!

London Ace presents: End BSM Now! A Master Class in Service Management with JSM

About this event

Speakers

Krzysztof Skoropada

Kate Pawlak

Sam Murphy

Dave Meredith

When

Where

Agenda

Community Leaders

Stuart Capel

Jay Ollivierre

Arshiya Sultana

Global sponsor

Atlassian

Sponsors

Devoteam

Appsvio

Where Atlassian users meet and share best practices