London Ace presents: End BSM Now! A Master Class in Service Management with JSM

Feb 23, 2023, 5:45 – 9:30 PM (UTC)

Devoteam - Cottons Centre, 5th Floor, Cottons Centre, Hay's Lane, London, SE1 2QG

London

75 people have registered for this event

A stones throw from London Bridge Tube Station lies the Devoteam offices - the home of our host and sponsors for the February London ACE: Devoteam UK.
We have a JSM customer, a silver marketplace partner and a gold solution partner lined up to tell you how they elevate service management with Jira Service Management.
As always there will be pizza, drinks, swag and prizes so make sure you come along to London Bridge and join us.

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Name: London Ace presents: End BSM Now! A Master Class in Service Management with JSM
Start: 2023-02-23T17:45:00+00:00
End: 2023-02-23T21:30:00+00:00
Location: Devoteam - Cottons Centre

Krzysztof Skoropada

Appsvio

CEO

Sam Murphy

Calibrate Consulting

Dave Meredith

Devoteam

Senior IT Service Management Consultant

Kate Pawlak

Appsvio

Chief Product Officer

When

Thursday, February 23, 2023
5:45 PM – 9:30 PM (UTC)

Where

Devoteam - Cottons Centre
5th Floor, Cottons Centre, Hay's Lane
London SE1 2QG

Agenda

5:45 PM	Drinks and Networking
6:15 PM	Sam Murphy and Dean Egan - Calibrate Consulting - Employee Onboarding with JSM	Do you or your customer have a need for scalable processes? Are you tired of seeing service desk agents doing onerous and repetitive tasks? Are you spending too much time chasing people to complete things and seeing too many mistakes and missed steps in your processes? If so, why not join us on Thursday where we will showcase our approach on how we dealt with these common problems by creating scalable, intuitive, automated processes through Jira Service Management. Utilising a wide range of out-of the-box Jira functionality, as well as integration with other services, we've taken a big step towards process-nirvana, with transparency, integrity and compliance built in. Can't wait to see you there!
7:00 PM	Krzysztof Skoropada and Kate Zofia Pawlak - Appsvio - JSM on steroids: high-velocity ITSM software in action	Join us on the 23rd of February to discover how to create a high-velocity ITSM software with Jira Service Management. Let’s focus on agents’ and customers’ perspectives and unlock the new customer support experience level. We will talk about both sides’ needs and pain points. All with a practical point of view and based on experience and expertise. Learn how to: - assist your support teams with day-to-day activities - expedite the ticketing process and provide customers with more thoughtful and practical service - utilize our methods and suggestions to look after your agents whilst conserving their time.
7:45 PM	Pizza!
8:15 PM	David Meredith - Devoteam - Service projects: Task-sharing made easy	Atlassian offers a number of service-based projects for organizations to deploy to service their users. This session will demonstrate how to configure these projects so they share tasks easily between service projects while also maintaining confidentiality for sensitive projects like HR / Legal.
9:00 PM	Drinks / chat / off to pub

London Ace presents: End BSM Now! A Master Class in Service Management with JSM

Feb 23, 2023, 5:45 – 9:30 PM (UTC)

Devoteam - Cottons Centre, 5th Floor, Cottons Centre, Hay's Lane, London, SE1 2QG

London

VENUE

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SHARE ON SOCIAL

Speakers

Krzysztof Skoropada

Sam Murphy

Dave Meredith

Kate Pawlak

When

Where

Agenda

Atlassian

Devoteam

Appsvio

Where Atlassian users meet and share best practices

London Ace presents: End BSM Now! A Master Class in Service Management with JSM

Feb 23, 2023, 5:45 – 9:30 PM (UTC)

Devoteam - Cottons Centre, 5th Floor, Cottons Centre, Hay's Lane, London, SE1 2QG

London

VENUE

TAGS

SHARE ON SOCIAL

Speakers

Krzysztof Skoropada

Sam Murphy

Dave Meredith

Kate Pawlak

When

Where

Agenda

Global sponsor

Atlassian

Sponsors

Devoteam

Appsvio

Where Atlassian users meet and share best practices

Feb 23, 2023, 5:45 – 9:30 PM (UTC)