GlaxoSmithKline, Martin Farley, How to Manage & Share data on Confluence

Taking users through the questions they need to ask themselves in order to arrive at the right solution for them. Martin will also give a brief overview of some of the main data sharing tools and when they should or shouldn't be used.

Valiantys, Ravi Sagar, Enable a solid JIRA live chat support solution in 5min

Ravi Sagar will present us his experience in implementing two solutions to integrate a live chat support within JIRA Servce Desk.

When you have products and services used by thousands of customers, you need a system in place to streamline the support process. For many users, they prefer to engage with you via live chat support. It’s direct and quick, giving them instant gratification for finding a solution to their problem. For those using Jira Service Desk as their ITSM solution, there hasn’t been a Jira live chat support solution contained within the Atlassian ecosystem – until now.

Roy Chapman, JIRA Consolidation and Migration - the benefits of hindsight

A ‘lesson learned’ exercise. Lessons gleaned from work to consolidate 35 Jira instances into a single instance and early adoption of Jira Data Center.

Will cover planning for consolidation, migration of project configurations, migration of data, common gotchas and opportunities to tidy up along the way. I will also be covering tools used