In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).
The session will cover the following areas:
- How to create a good copy for portal configuration (request type names, descriptions, etc.)
- How to build a knowledge base with Confluence
- How to create effective updates for portal users
- How to switch from ‘out-of-the-box’ ’to a self-service portal?
- How to prepare agents' teams to work with customers (internal and external)
- What agent attitudes are most effective?
- How do you prepare templates for agents that work?
- Why should we worry about good customer support?
