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ACE-LA: How to create outstanding customer support experiences with JSM

Jan 11, 2023, 2:00 – 3:00 AM (UTC)

Los Angeles

In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).

39 RSVPs

ConfluenceJira Service ManagementJira SoftwareMarketplace Apps

About this event

In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).  


The session will cover the following areas:

  • How to create a good copy for portal configuration (request type names, descriptions, etc.)
  • How to build a knowledge base with Confluence
  • How to create effective updates for portal users
  • How to switch from ‘out-of-the-box’ ’to a self-service portal?
  • How to prepare agents' teams to work with customers (internal and external)
    1. What agent attitudes are most effective?
    2. How do you prepare templates for agents that work?
  • Why should we worry about good customer support? 

Speakers

  • Krzysztof Skoropada

    Appsvio

    CEO

  • Kate Pawlak

    Appsvio

    Co-founder & Chief Product Officer

Moderator

  • Lucas Vangeison

    Slalom

    Consultant

Community Leaders

  • Mark Segall

    Slalom

    Principal

  • Lucas Vangeison

    Slalom

    Consultant

  • Shauna Royston

    Slalom

    Consultant

  • Bryan Guffey

    Sonos

    Community Leader

  • Kyle Herrera

Global sponsor

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