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ACE-LA: How to create outstanding customer support experiences with JSM

Los Angeles

Wednesday, January 11, 2023, 2:00 – 3:00 AM UTC

In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).

39
RSVPs

Confluence
Jira Service Management
Jira Software
Marketplace Apps

About this event

In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).  


The session will cover the following areas:

  • How to create a good copy for portal configuration (request type names, descriptions, etc.)
  • How to build a knowledge base with Confluence
  • How to create effective updates for portal users
  • How to switch from ‘out-of-the-box’ ’to a self-service portal?
  • How to prepare agents' teams to work with customers (internal and external)
    1. What agent attitudes are most effective?
    2. How do you prepare templates for agents that work?
  • Why should we worry about good customer support? 

Group Leaders

  • Mark Segall

    Slalom

    Principal

  • Lucas Vangeison

    Slalom

    Consultant

  • Shauna Royston

    Slalom

    Consultant

  • Kyle Herrera

    TRIPP, Inc.

    ACE Leader

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