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ACE-LA: How to create outstanding customer support experiences with JSM

Los Angeles
Tue, Jan 10, 6:00 PM (PST)

39 RSVP'ed

In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).

About this event

In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).  


The session will cover the following areas:

  • How to create a good copy for portal configuration (request type names, descriptions, etc.)
  • How to build a knowledge base with Confluence
  • How to create effective updates for portal users
  • How to switch from ‘out-of-the-box’ ’to a self-service portal?
  • How to prepare agents' teams to work with customers (internal and external)
    1. What agent attitudes are most effective?
    2. How do you prepare templates for agents that work?
  • Why should we worry about good customer support? 

Speakers

Moderator

  • Lucas Vangeison

    Lucas Vangeison

    Slalom

    Consultant


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