In this ACE-LA event, Atlassian Silver Marketplace Partner, Appsvio, will discuss strategies on how to create outstanding customer support experiences with Jira Service Management (JSM).  

The session will cover the following areas:

• How to create a good copy for portal configuration (request type names, descriptions, etc.)
• How to build a knowledge base with Confluence
• How to create effective updates for portal users
• How to switch from ‘out-of-the-box’ ’to a self-service portal?
• How to prepare agents' teams to work with customers (internal and external)

1. What agent attitudes are most effective?
2. How do you prepare templates for agents that work?

• Why should we worry about good customer support?