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JSM on steroids: High-velocity ITSM software in action

Mar 10, 2023, 3:00 – 5:00 PM

Welcome to ACE Meru The vision of ACE Meru Chapter is to be a team-pactful chapter in the region. The mission of ACE Meru chapter is to bring members together to collaborate to design, develop and implement localized solutions to local problems for positive impact.


CommunityJira Service Management

About this event


Atlassian Community Meru is back at it again! The Atlassian Community Meru has been conceived to promote the use of Atlassian tools and best practices to ensure more effective teamwork and productivity in the workplace.

This time round ACE Meru and Atlassian Marketplace Partner Appsvio will be hosting an ACE dubbed JSM on steroids: High-velocity ITSM software in action

Join us on the 11th of March to discover how to create high-velocity ITSM software with Jira Service Management. Let’s focus on agents’ and customers’ perspectives and unlock the new customer support experience level. We will talk about both sides’ needs and pain points.

All with a practical point of view and based on experience and expertise. Learn how to:

- assist your support teams with day-to-day activities

- expedite the ticketing process and provide customers with more thoughtful and effective service

- utilize our methods and suggestions to look after your agents whilst conserving their time.

Apart from the event being streamed on our ACE Meru YouTube Channel, it will also be on live on Zoom. The link will be shared to all the attendees who RSVP.

We are looking forward to seeing you at the event.


Attendees are required to RSVP to allow the team to plan accordingly. Seats are limited therefore those who have RSVP'd will be considered as the event VIPs.

Only RSVP if you are sure that you will attend the event. The event will be hybrid (online and in-person) we look forward


  • Kate Pawlak


    Chief Product Officer

  • Chris Skoropada




  • Kevin Tuei

    Atlassian Meru

    Cloud Consultant/Community Leader



Friday, March 10, 2023
3:00 PM – 5:00 PM UTC


Arrival, Registration and Introductions
JSM on steroids: high-velocity ITSM software in action
Question and Answer Session
Networking and refreshments

Community Leaders

  • Kevin Tuei

    Data Alma

    Atlassian Community Leader - AC Meru

  • Nimrod Nyongesa


    Project manager

Contact host

Global sponsor

Atlassian logo



Appsvio logo


Where Atlassian users meet and share best practices