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Getting the Halp Conversation Started and Consolidating Jira Service Desk Management

New York
Thu, Jul 30, 2020, 5:00 PM (EDT)

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About this event

Our July event is another double-header of talks on Halp, the newest product in the Atlassian family, and insights on consolidating Jira Service Desk management. Don't forget, it's a virtual event so it's BYOB! But, don't worry - we will still have a prize or two!

Conversational Ticketing in Slack , Fletcher Richman, Steve Goldsmith - Atlassian

Getting bombarded by help requests from Slack? Halp, a conversational ticketing solution, recently joined the Atlassian family. Halp is designed to help teams to assign, prioritize, manage, and report on requests all from Slack. Come see a demo of Halp, learn how your teams can use it standalone or with Jira Service Desk, and chat with Fletcher (Founder of Halp) and Steve (Head of Product, Integrations) about the future of the product. 

Consolidating Service Desk Management into the Atlassian Suite, Joseph Centineo - High 5 Games

Learn how the casino gaming company High 5 Games solved their Service Desk pitfalls and gained better insight by consolidating support requests, purchase orders, asset management and access approvals into the Atlassian suite. Joseph Centineo, Service Desk Manager, a fellow NYC Atlassian Community Member, will be sharing his war stories and who knows, may provide a tip or two...

NYC Online Community, Presentation Topics, Questions...

A reminder to join the NYC Online Community Group. Join the community to ask questions, network and share your expertise with fellow ACE members. You can join the group using the link here.

Help us plan our next event - Do you want to suggest a topic for us to focus on? Do you have a presentation proposal? Contact the group leaders with your suggestions.

Featured Presentation


  • Fletcher Richman

    Fletcher Richman


    Founder and Sr Product Manager of Halp

    See Bio
  • Steve Goldsmith

    Steve Goldsmith


    Head of Product, Integrations at Atlassian

    See Bio
  • Joseph Centineo

    Joseph Centineo

    High 5 Games

    Manager Service Desk

    See Bio


Thursday, Jul 30
5:00 PM - 7:00 PM (EDT)

Group Leaders

  • Dileep Bhat

    Dileep Bhat

    Atlassian Community Leader - New York City

    Atlassian Community Leader

    View Profile
  • Kapil Samadhiya

    Kapil Samadhiya

    GroupM Data & Technology

    Atlassian Community Leader

    View Profile
  • Madhusudhan Matrubai

    Madhusudhan Matrubai


    Atlassian Community Leader

    View Profile
  • Maximiliano Castrillon

    Maximiliano Castrillon

    Atlassian Community Leader

    View Profile


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