Browse the latest events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

Getting the Halp Conversation Started and Consolidating Jira Service Desk Management

Jul 30, 2020, 9:00 – 11:00 PM

Need Halp? The NYC ACE is excited to host the founder of Halp, Fletcher Richman and Steve Goldsmith, Head of Product, Integrations Atlassian on the addition of Halp to the Atlassian family. See a demo and learn about the future of the product.! Our second speaker, Joseph Centineo, Service Desk Manager, will be sharing how a casino gaming company solved their JSD pitfalls.


About this event

Our July event is another double-header of talks on Halp, the newest product in the Atlassian family, and insights on consolidating Jira Service Desk management. Don't forget, it's a virtual event so it's BYOB! But, don't worry - we will still have a prize or two!

Conversational Ticketing in Slack , Fletcher Richman, Steve Goldsmith - Atlassian

Getting bombarded by help requests from Slack? Halp, a conversational ticketing solution, recently joined the Atlassian family. Halp is designed to help teams to assign, prioritize, manage, and report on requests all from Slack. Come see a demo of Halp, learn how your teams can use it standalone or with Jira Service Desk, and chat with Fletcher (Founder of Halp) and Steve (Head of Product, Integrations) about the future of the product. 

Consolidating Service Desk Management into the Atlassian Suite, Joseph Centineo - High 5 Games

Learn how the casino gaming company High 5 Games solved their Service Desk pitfalls and gained better insight by consolidating support requests, purchase orders, asset management and access approvals into the Atlassian suite. Joseph Centineo, Service Desk Manager, a fellow NYC Atlassian Community Member, will be sharing his war stories and who knows, may provide a tip or two...

NYC Online Community, Presentation Topics, Questions...

A reminder to join the NYC Online Community Group. Join the community to ask questions, network and share your expertise with fellow ACE members. You can join the group using the link here.

Help us plan our next event - Do you want to suggest a topic for us to focus on? Do you have a presentation proposal? Contact the group leaders with your suggestions.


  • Fletcher Richman


    Founder and Sr Product Manager of Halp

  • Steve Goldsmith


    Head of Product, Integrations at Atlassian

  • Joseph Centineo

    High 5 Games

    Manager Service Desk



Thursday, July 30, 2020
9:00 PM – 11:00 PM UTC


9:00 PMVirtual Doors Open
9:05 PMIntroductions & Announcements
9:07 PMConsolidating Service Desk Management into the Atlassian Suite, Joseph Centineo - High 5 Games
9:30 PMConversational Ticketing in Slack , Fletcher Richman, Steve Goldsmith - Atlassian
10:15 PMWrap up, Raffles and Closing
10:20 PMNetworking
11:00 PMVirtual Doors Close

Community Leaders

  • Dileep Bhat

    Atlassian Community Leader - New York City

    Atlassian Community Leader

  • Kapil Samadhiya

    GroupM Data & Technology

    Atlassian Community Leader

  • Madhusudhan Matrubai


    Atlassian Community Leader

Contact host

Global sponsor

Atlassian logo



Highmetric logo




e-core logo


Where Atlassian users meet and share best practices