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North Jersey Atlassian Community: Virtual Dive into Jira Service Management!!

Aug 10, 2023, 8:00 – 10:00 PM

🔔Join the Atlassian NJ Community Users Group on Aug 10th, 4pm EST! Learn how 10k+ teams use Jira Service Management for customer support with Gabriel Raubenheimer & Alex Zhitnitsky. Live Q&A included - bring your questions! Transform your customer support with us.🚀


CloudData CenterJira Service Management

About this event

🎉🎉 **Exciting Announcement! The Atlassian Northern New Jersey Community Users Group** 🎉🎉

We're thrilled to invite you to our upcoming virtual event on **August 10th at 4pm EST**. Be ready to be part of a remarkable discussion that could transform the way your team handles customer support!

Did you know that more than 10,000 teams worldwide have discovered the power of **Jira Service Management** to enhance not only internal operations but also their customer interactions? This month, we’re delving into the world of customer-focused teams leveraging Jira Service Management to deliver exceptional support.

Join us as we explore:

  • The steps to configuring Jira Service Management for efficient customer service.
  • The exciting new features in customer service management that have been recently launched.
  • A sneak peek into the vision and roadmap for customer service on the Atlassian platform.
  • Plus, a lot more insights, best practices, and tips that we can brainstorm together!
  • Bring your questions  - we will have a live Q&A session where you can ask the experts any questions you may have

Most importantly, learn how you and your company can embark on this transformative journey with us. Let's redefine the way we deliver customer support together!

We are privileged to have onboard:

- **Gabriel Raubenheimer**, the Product Manager for Jira Service Management for Customer Service, who brings a wealth of knowledge and experience on the subject.

- **Alex Zhitnitsky**, the Product Marketing Senior Team Lead, known for his strategic and innovative perspectives on product marketing.

Don't miss out on this enlightening virtual gathering of Atlassian enthusiasts. Set a reminder, mark your calendar, and we'll see you there!

👥 Together, let's embrace the future of customer service on the Atlassian platform. ⏩


  • Gabriel Raubenheimer


    Product Manager

  • Alex Zhitnitsky


    Product Marketing Senior Team Lead



Thursday, August 10, 2023
8:00 PM – 10:00 PM UTC


Welcome and Intros
Jira Service Management
Community Feedback Session
Final Words & Networking

Community Leaders

  • George Kopsachilis

    ACE Leader

  • Nancy Kopsachilis


    ACE Leader

  • Howard Eberhart

    ACE Leader

Contact host

Global sponsor

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Where Atlassian users meet and share best practices