Get ready to learn how to stand-up a JIRA Service Desk (JSD) in less than an hour! During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including: Configuring the client portal You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.
Establishing a knowledge base
Setting up SLAs
Working with queues
And even setting up automation
August 17 – 18, 2017
10:00 PM – 1:00 AM UTC
10:00 PM | Net...eat |
10:30 PM | Swag, Notes and Announcements |
11:00 PM | Setting up JSD in less than an hour |
12:00 AM | Q&A |
12:10 AM | Wrap Up! |