Browse the latest virtual events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

Stand Up JSD in Less than an Hour

Northern Virginia
Thu, Aug 17, 2017, 6:00 PM (EDT)

32 RSVP'ed

Check out what happened

About this event

Get ready to learn how to stand-up a JIRA Service Desk (JSD) in less than an hour! During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:

Configuring the client portal
Establishing a knowledge base
Setting up SLAs
Working with queues
And even setting up automation

You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.


  • Thad West

    Thad West

    ISOS Tech


    Thad West, a recovering Java developer, has been using the Atlassian tool since 2003. In 2005 he co-founded Isos Technology, a Platinum and Enterprise Atlassian Solution Provider with a strong focus on bringing Atlassian solutions to companies of all sizes.

    Thad has honed his skills through extensive experience in all aspects of enterprise application development and team management. He…

    Read More


Thursday, Aug 17
6:00 PM - 9:00 PM (EDT)


8280 Greensboro Drive McLean22102

Group Leaders

  • Billy Poggi

    Billy Poggi


    Atlassian User Group Leader

    View Profile
  • Dana Jansen

    Dana Jansen

    Atlassian User Groups

    Atlassian User Group Leader

    View Profile
  • Michelle Simkonis

    Michelle Simkonis

    Trusted Concepts

    Atlassian User Group Leader

    View Profile
  • Fadoua Boualem

    Fadoua Boualem

    Atlassian Community Leader

    View Profile


Where Atlassian users meet and share best practices