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Stand Up JSD in Less than an Hour

Northern Virginia
Thu, Aug 17, 2017, 6:00 PM (EDT)

32 RSVP'ed

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About this event

Get ready to learn how to stand-up a JIRA Service Desk (JSD) in less than an hour! During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:

Configuring the client portal
Establishing a knowledge base
Setting up SLAs
Working with queues
And even setting up automation

You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.

Speaker

  • Thad West

    Thad West

    ISOS Tech

    Co-founder

    Thad West, a recovering Java developer, has been using the Atlassian tool since 2003. In 2005 he co-founded Isos Technology, a Platinum and Enterprise Atlassian Solution Provider with a strong focus on bringing Atlassian solutions to companies of all sizes.

    Thad has honed his skills through extensive experience in all aspects of enterprise application development and team management. He…

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When

Thursday, Aug 17
6:00 PM - 9:00 PM (EDT)

Where

Nete
8280 Greensboro Drive McLean22102

Group Leaders

  • Billy Poggi

    Billy Poggi

    Markon

    Atlassian User Group Leader

    View Profile
  • Dana Jansen

    Dana Jansen

    Atlassian User Groups

    Atlassian User Group Leader

    View Profile
  • Michelle Simkonis

    Michelle Simkonis

    Trusted Concepts

    Atlassian User Group Leader

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  • Fadoua Boualem

    Fadoua Boualem

    Atlassian Community Leader

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