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Lufthansa Technik North America Partners with Isos Technology to Implement Jira Service Management and Simplify Asset Management

Aug 3, 2022, 7:00 – 8:00 PM

Lufthansa Technik North America was using multiple third-party tools to manage their IT processes. The systems were not integrated, processes were inconsistent, they didn’t have reporting capabilities, and they were unable to scale to support growth. Isos Technology implemented JSM, Confluence, and Atlassian Insight in a "lightning-fast" one-month timeline.

21
RSVPs

Jira AlignJira Service ManagementJira Software

About this event

Lufthansa Technik North America was using multiple third-party tools to manage their IT processes. The systems were not integrated, processes were inconsistent, they didn’t have reporting capabilities, and they were unable to scale to support growth.

Isos Technology implemented JSM, Confluence, and Atlassian Insight in a "lightning-fast" one-month timeline.

What You'll Learn:

How JSM enabled streamlined and standardized service desk processes, yet maintained flexibility to support the unique needs of Lufthansa Technik NA's three subsidiaries.

How JSM's out-of-the-box reports provide data needed to measure volume, type, speed, and quality of work.

How integration with Insight works in tracking assets, provisioning employees, replacing hardware, and more, with approvals easily managed through email.

How JSM's built-in customer satisfaction survey functionality has resulted in average ratings of 4.8 to 5 out of 5 stars for the organization.

And more!

Speaker

  • Dan Wilson

    Isos Technology

    Functional Lead

Community Leaders

  • Derrick Taylor David

    Atlassian Community Event Leader - Phoenix, Arizona

    Atlassian User Group Leader

  • Alex Johnson

    GoDaddy

    Senior Software Development Engineer

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsor

ISOS Technology logo

ISOS Technology

Where Atlassian users meet and share best practices