Browse the latest virtual events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

Lufthansa Technik North America Partners with Isos Technology to Implement Jira Service Management and Simplify Asset Management

Phoenix
Wed, Aug 3, 12:00 PM (MST)

21 RSVP'ed

Lufthansa Technik North America was using multiple third-party tools to manage their IT processes. The systems were not integrated, processes were inconsistent, they didn’t have reporting capabilities, and they were unable to scale to support growth. Isos Technology implemented JSM, Confluence, and Atlassian Insight in a "lightning-fast" one-month timeline.

About this event

Lufthansa Technik North America was using multiple third-party tools to manage their IT processes. The systems were not integrated, processes were inconsistent, they didn’t have reporting capabilities, and they were unable to scale to support growth.

Isos Technology implemented JSM, Confluence, and Atlassian Insight in a "lightning-fast" one-month timeline.

What You'll Learn:

How JSM enabled streamlined and standardized service desk processes, yet maintained flexibility to support the unique needs of Lufthansa Technik NA's three subsidiaries.

How JSM's out-of-the-box reports provide data needed to measure volume, type, speed, and quality of work.

How integration with Insight works in tracking assets, provisioning employees, replacing hardware, and more, with approvals easily managed through email.

How JSM's built-in customer satisfaction survey functionality has resulted in average ratings of 4.8 to 5 out of 5 stars for the organization.

And more!

Speaker

  • Dan Wilson

    Dan Wilson

    Isos Technology

    Functional Lead

    Dan Wilson helps guide Isos client engagements as a Functional Lead and Senior Consultant in the Delivery Team at Isos Technology. Whether managing technical teams or rolling up his sleeves and getting elbow deep into guiding clients on their Atlassian implementation journey, Dan is an integral part in exceeding client expectations. Dan brings over twenty years of technical leadership and busi…

    Read More

Group Leaders

  • Derrick Taylor David

    Derrick Taylor David

    Elevation Solar

    Atlassian User Group Leader

    View Profile
  • Alex Johnson

    Alex Johnson

    GoDaddy

    Senior Software Development Engineer

    View Profile

Sponsors

Where Atlassian users meet and share best practices