Lufthansa Technik North America was using multiple third-party tools to manage their IT processes. The systems were not integrated, processes were inconsistent, they didn’t have reporting capabilities, and they were unable to scale to support growth.

Isos Technology implemented JSM, Confluence, and Atlassian Insight in a "lightning-fast" one-month timeline.

What You'll Learn:

How JSM enabled streamlined and standardized service desk processes, yet maintained flexibility to support the unique needs of Lufthansa Technik NA's three subsidiaries.

How JSM's out-of-the-box reports provide data needed to measure volume, type, speed, and quality of work.

How integration with Insight works in tracking assets, provisioning employees, replacing hardware, and more, with approvals easily managed through email.

How JSM's built-in customer satisfaction survey functionality has resulted in average ratings of 4.8 to 5 out of 5 stars for the organization.

And more!