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The Case for Jira Service Management: Its Functional & Economic Benefits

Nov 9, 2021, 8:00 – 9:00 PM

How to close the DevOps/ITSM information gap with Jira Service Management The total economic impact of Jira Service Management Key considerations when evaluating JSM vs. ServiceNow Solutions for non-technical teams and extensibility


Jira Service ManagementJira Software

About this event

Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next-gen Jira Service Management Coverof Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it, incorporating tooling and automation to streamline and accelerate incident management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.


  • Nick Nader

    Isos Technology

    Solutions Engineer

Community Leaders

  • Derrick Taylor David

    Atlassian Community Event Leader - Phoenix, Arizona

    Atlassian User Group Leader

  • Alex Johnson


    Senior Software Development Engineer

  • Josh Costella

    Senior Manager, Modern Service Management

Contact host

Global sponsor

Atlassian logo



ISOS Technology logo

ISOS Technology

Where Atlassian users meet and share best practices