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The Case for Jira Service Management: Its Functional & Economic Benefits

Tue, Nov 9, 2021, 1:00 PM (MST)

11 RSVP'ed

About this event

Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next-gen Jira Service Management Coverof Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it, incorporating tooling and automation to streamline and accelerate incident management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.


  • Nick Nader

    Nick Nader

    Isos Technology

    Solutions Engineer

    A Solutions Engineer for Isos Technology, Nick is based out of Arlington, VA. He has a technical background with software test automation, quality assurance, and CI/CD lifecycle. Nick has always been interested in innovative technologies, which led him to pursue two technical degrees from Penn State. He is accredited in Atlassian tools with certifications in Jira Service Desk, Agile with Jira,…

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Group Leaders

  • Derrick Taylor David

    Derrick Taylor David

    Elevation Solar

    Atlassian User Group Leader

    View Profile
  • Alex Johnson

    Alex Johnson


    Senior Software Development Engineer

    View Profile


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