Mina Gray is your go-to for taking an overly complex (or nonexistent) business process and making it simple, understandable, and easy to use. With customers including the Air Force and Department of Defense, Mina has experience performing business analysis, including the steps of requirements gathering, product design & build, product demonstrations to leadership, product delivery, user training, and documentation writing. Using Atlassian’s many powerful features, Mina thrives on building creative solutions that make the Atlassian tools do the work for her customer, eliminating her customer’s frustration, confusion, and valuable time. With over a decade of customer service under her belt, Mina also excels at communication, time management, and prioritization.